Contact

Contact for this blog:

Please contact me at dontbuynissansentra at gmail.com (replace _at_ with @).

Nissan Contacts:

Here are some links to Executive lists and bios:

Nissan Executive Bios (includes pictures and long bios if you click on each person’s name)

Nissan Legal Counsel

Andrew Tavi
Vice President
Legal and Government Affairs, and General Counsel
Nissan North America Inc
1 Nissan Way
Franklin, TN 37067
Phone: (615) 725-2252
Fax: (615) 967-3856
e-Mail: andrew.tavi@nissan-usa.com
Michigan Licensed: 11/23/1998

Assistant

Tammy Sheets
Executive Specialist to Mark Kaczynski & Andrew Tavi
+1 615 725 8102 – Office
+1 972 607 7859 – eFax
tammy.sheets@nissan-usa.com
sheetst@nmac.com

Nissan Corporate/Consumer Affairs Contacts:

If you are having problems with your Nissan, below are some contacts I’ve been dealing with over the past 4 years in Consumer Affairs at the Corporate office in TN (with the exception of Brad Thacker who will not respond to me). If you call in with a problem they should open a file each time, so you want to make sure to get that file number for your records to prove you’ve opened a case with Nissan Corporate. Take very detailed notes of everything they say, because I’ve been lied to numerous times by representatives of Nissan (discussed here: Trust and Accountability) so if your case ever goes to court, or even to put together a detailed file like mine, detailed notes including date and time you spoke to people help create a legal record). Listed in order of importance:

Bradley D. Thacker
Vice President, Total Customer Satisfaction Nissan Americas
Email: brad.thacker@nissan-usa.com
Facebook: http://www.facebook.com/brad.thacker

Brad Thacker is vice president, Total Customer Satisfaction (TCS) for Nissan Americas. He is responsible for ensuring complete satisfaction among Nissan and Infiniti owners across the Americas region, which includes Canada, the U.S., Mexico, Brazil, and 37 additional markets in Latin America and the Caribbean. His responsibilities also include Nissan’s Product Safety department. Despite this, Nissan Consumer Affairs refuses to give out his phone number saying it’s “internal information.”

Melissa Ortiz
Nissan Arbitration
melissa.ortiz@nissan-usa.com (unverified)
Facebook: http://www.facebook.com/profile.php?id=8811388

Melvyn Lemus (Service Manager, Universal City Nissan) left me a message in February 2012 saying he had received a phone call from Melissa Ortiz. I can then assume she was the person in Nissan’s Arbitration department who was handing my case. I can then assume that the email above is her email (I have not tried to email her though, so it’s unverified at this point).

Anna Naraeva
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
Phone: 615-725-7376
Fax: 615-967-2559
Email:anna.naraeva@nissan-usa.com
Facebook: http://www.facebook.com/people/Anna-Naraeva/1646221651

Mary Baumgartner
Senior Manager
Customer Support
mary.baumgartner@nissan-usa.com
Phone: 615-725-7255
Fax: 615-967-2090

From my personal experience, Mary likes to send out postcards asking if you’re satisfied with Nissan’s service, and then she will spawn you off on an underling, not deal with you directly, and do nothing to ensure that you are satisfied.

Melody Benedict
Consumer Affairs
Phone: 615-725-7514
melody.benedict@nissan-usa.com

Kisha.Benedict
Consumer Affairs
Phone: 615-725-7668
Fax: 615-267-7940
Kisha.Benedict@nissan-usa.com

———–

Email List for Executives and Consumer Affairs

Here’s a quick email list for Executives and Consumer Affairs. I haven’t confirmed all the Executive emails, but I should be able to in the next couple of days and will update this list with all their titles, and a couple of their assistants are below (Tammy Sheets and Vicki Sosa). A few of them have a different ending because @nissan-usa.com does not work for the CEO and a couple other top dogs, and so far @nissan.usa.com has not been returned from emails I sent. So if you are having the same problems as me with your Nissan, you may want to start by sending a mass email to all of these:

Executives

Catherine.Perez@nissan-usa.com
nathaniel.mason@nissan-usa.com
william.krueger@nissan-usa.com
albert.castignetti@nissan-usa.com
mitch.davis@nissan-usa.com
andrew.tavi@nissan-usa.com
tammy.sheets@nissan-usa.com
sheetst@nmac.com
carla.bailo@nissan-usa.com
scott.becker@nissan-usa.com
brian.carolin@nissan-usa.com
jon.brancheau@nissan-usa.com
vicki.sosa@nissan-usa.com
jett.johns@nissan-usa.com
pierre.loing@nissan-usa.com
kevin.martin@nissan-usa.com
dave.mazur@nissan-usa.com
mark.swenson@nissan-usa.com
brad.thacker@nissan-usa.com

Consumer Affairs/arbitration

melissa.ortiz@nissan-usa.com
anna.naraeva@nissan-usa.com
mary.baumgartner@nissan-usa.com
melody.benedict@nissan-usa.com
Kisha.Benedict@nissan-usa.com

Universal City Nissan
Since Univeral City Nissan had my former Sentra 12 times in 3 years and never fixed it properly, and so far refuses to refund the service charges for services that never fixed the Sentra, I thought I would list some on the contacts for this dealership in case anyone else has problems with them — make sure to check out their Yelp reviews (1, 2, 3).

Leonard Sage
Owner
Lsage@sageauto.com

Mike Sage
Owner
msage@sageauto.com

Bill Mastroianni
General Manager
billm@sageauto.com

Melvyn Lemus
Service Manager
melvynl@sageauto.com

Disclaimer: I am not a lawyer and I do not offer legal advice; any advice or suggestions should be researched by you and decisions made based on your own research.

118 comments

Comments feed for this article

January 23, 2012 at 8:45 am

Nicholle Montalvo

So how do we go about filing a class action? We are SICK of dumping thousands of dollars into this car. Nissan is NOT standing by its product and needs to be held accountable. PLEASE someone contact me and let me know how to join/start a class action!!!!!!!!

May 9, 2012 at 8:32 pm

Bobbie

Hi if you find out how to do this could you please email me and let me know bobbieleedavis@yahoo.com Thanks so much 🙂

October 24, 2016 at 7:52 am

Vince

You can start here:
http://www.classaction.org/learn/how-to-start

March 23, 2012 at 7:29 am

Joe

Hello,
I came across your blog recently after being turned down for a just out of warrant major repair on my 2007 Nissan Pathfinder. I have the notorious timing chain / tensioner issue that is all over the internet. My car was less than one month over the 60 month warranty and 2,000 miles under the 60,000 limit. The issue has been happening for almost a year, and I only looked into it further after another part(fuel sending unit) failed. I was turned away by the dealer and Nissan Customer Service as they both said that there was nothing that they could do for me, even though they are well aware of the problem as they have issued several TSB’s on the matter.

I found your site and read with disgust all of the issues that you were having and the joke with car fax (amazing). Your site helped me because you list a bunch of contact email addresses, I emailed Brad Thacker, twice, since my first email went unanswered. He passed my concern over to another woman, name fails me at the moment, who tried to assist me.

At first, she was turned down by the National Service Manager for a goodwill request. Fortunately for me, she was persistent and tried another angle which worked. I never use the dealer for any type of service as I do not trust them and they are over priced for simple oil changes, if I did so, that may have avoided the issue, but that shouldn’t matter in terms of Nissan’s response. I believe what finally made the difference was the fact that this was my third Pathfinder. The woman at Nissan tried that angle and it seemed to do the trick, saving me a $2100.00 expense, which is ridiculous in my opinion for a known problem.

Luckily this issue is being resolved as I only have one payment to go, and couldn’t afford the $2100.00 now. I will schedule my repair later today and keep my fingers crossed for no further headaches. Of course, another issue with Nissan is a radiator / transmission issue that seems to be almost as prevalent with Pathfinders, although that supposedly happens after 80K miles, when that warranty expires. While I am very happy with Nissan’s final decision, the fact that I had to jump through hoops to get the desired result, leaves a bad taste in my mouth, this may be my last Nissan purchase.

Sorry for the long winded email, I just wanted to explain my story to you and once again, say thank you for posting that contact list as it gave me another avenue to pursue what seemed to be a hopeless situation for me.

Thanks,
Joe

May 17, 2013 at 1:24 pm

Steve

I’m in a similar situation as you are. Got the notorious whining sound in my Xterra about a month ago and after a quick internet search came up with the dreaded timing chain issue that Nissan knew about and issued a service bulletin for. I took it to the dealership for an estimate and the tech said that since my car only has 55,500 miles on it I should contact Nissan and see if they would help me out with the repairs.

I went that route and opened a case with them. They spent several weeks researching and calling all the former dealerships I took it to. Then they called me and gave me the bad news and said I wasn’t ” a good candidate for reimbursement at this time due to insufficient past service history at Nissan dealerships. The frustrating thing is that for the past 3 years I have been trying to consistently take my Xterra to a Nissan dealer for all its’ maintenance. The consumer affairs rep said he called the last dealership and said I only had 1 service trip there. I knew this was inaccurate and called the dealership myself and the FIRST person I spoke to easily brought up 5 service trips. I called back consumer affairs to see what they had to say but the rep I had been working with got very defensive and rude and basically wouldn’t budge at all. He told me that a couple times I went 4500 miles between oil changes and this showed poor maintenance and the timing chain issue is considered a maintenance problem. I was very disappointed with that and feel that no matter what I said they wouldn’t budge from not helping me out.

I sent Brad Thacker an email a couple of days ago and haven’t gotten a response so far. I really hope to hear back and hopefully they can help me out with the expenses for this know issue and save me on the $1,200 in estimated repairs.

April 14, 2012 at 6:16 pm

Denise

i’ve started an email campaign on Nissan. I’ve started recruiting my friends to send the same email to push Nissan and let them know that I am not going away until my car gets fixed. Let me know if you want to join. I’ve told them I’m sending the same set of emails everyday until my car gets fixed.

June 1, 2012 at 10:23 am

Joe Hol

Let me know how i can help or send any information you may have my way. I started a Facebook page with the coolant/transmission problems.
Thanks.

January 2, 2013 at 7:24 am

Carrie

Joe,

can you send me the link to the fb page?

lawlcarrie@yahoo.com

November 19, 2014 at 1:09 pm

Rayana

How did this work out for you? I’m currently in a shit hole with Nissan too.

May 31, 2012 at 7:41 pm

Adam Welsch

I realize some of the contact information is incorrect but I have dealt with Angie Mapis
615-225-7459) which that phone number doesn’t work you have to call 615-725-1000) then ask to be transferred her. But she doesn’t care and she is very nasty on the phone. Her job is to pretend she cares but she really is annoyed that she has to speak with you in the first place. Then the new guy Mike Smith 615-725-7255 seems like a good guy but he is brand new at his position and he was unable to help me. The bottom line is that they do not want to help you in any capacity.

June 19, 2012 at 1:11 pm

Victor Palazuelos

I have an current issue with Nissan.
Where can I email you a copy of the letter I sent to Brad Thacker and Mitch Davis (VP West Region)?
VP

July 10, 2012 at 7:29 am

Jackie G

I am sending a mass email to Nissan now, how stupid can this company be and their award winning service teams.

Here was my letter, I want to get the word out, I have put so much money into this worthless truck:
Re: 2006 Nissan Armada

VIN#: DOES-IT-MATTER-YOUR-NO-TGOING-TO-DO-A-THING

This letter is regarding some rather unpleasant service I received at one of your “Award of Excellence” dealerships while attempting to have routine maintenance done and ending up with an utter, of course not warrantied repairs.

I had brought my vehicle to Auto mall 46 – Nissan 440 Route 46 East, Totowa, NJ 07512. First off Phil Mastellone Service Manager who sits at the desk and writes up your car was extremely rude and thought he knew what he was the mechanic, but had no clue. He informed me I needed new tires; I refuse to buy them from Nissan cause of the price. Since the car was there for its 100K checkup, they rotated the tires, however his “brainy” idea was to rotate the in a square pattern, rather that front to back. I drove off the lot and by the time I got home I have a horrible wave motion in my car. I called him, he again said its cause I need new tires. NO, I have needed new tires on my last 7 cars and have never felt anything like this. I looked at my tires and the ENTIRE BELL HOUSING WAS HANGING OUT along with ALL THE MEDAL THREADING, These are DIRECTIONAL TIRES, and you cannot rotate them the way he decided was best. I called and brought it back to Nissan; the actual mechanic looked at it, removed it and was AMAZED that this happened. He said it was extremely dangerous to even have ridden for a mile. Meanwhile I drove about 10, with three small children in the car. He then decided to put the spare tire onto the existing rim, so I can at least have my car back, instead of paying any more money to a horrible company. Well since he did that I no longer have a spare or a rim for the spare, since he kept all that.

I find it outrageous that I was put in danger, due to this dealerships decision, trained under Nissans award winning mechanic program (way to go there) I understand their job is to suck your life savings up, But I shouldn’t have brought my car in for over $5000 of work to walk out and still have the issues I am having. I had my brake “supposedly” replaced and guess what, the car is back in private shop, with the mechanic laughing because nothing was done! This is ridiculous. I have owned 3 Nissans in the past, and really regret this purchase. I plan to put this information all over the internet for people can know how horrible Route 46 Auto mall is, as well as how I was never even offered an apology or any repercussions to their actions. Nissan is general is a horrible company as I have made this complaint before and didn’t even receive a response. I have also called, Nissan consumer affairs (1800-NISSAN-1) and they must be outsourced or something because I could not get a straight answer or have a local number here stateside. I had to take two days off of work to deal with something that should have never been done wrong in the first place. I will never buy a Nissan again and I am sure you don’t mind losing one customer. But I will let you know it’s not one, it’s about 200 so far, as word travels fast not only from me but on the MANY message boards, blogs, social networks, websites created bashing Nissan. You may be popular but its not positive, trust me.

July 27, 2012 at 8:13 am

Stacey

My issue could have potentially been something that would have caused a fire!!! I am onboard if anyone is able to start a class action lawsuit!
I won’t invest in another Nissan again EVER. They charge WAY too much for EVERYTHING and use the cheapest parts that don’t last! My friend had to turn in her car because it was considered a Lemon.

July 27, 2012 at 8:14 am

Stacey

AND DON’T GO TO RIVERGATE OF NISSAN IN MADISON, TN OR THEY WILL SCREW YOU AND HAVE YOU DRIVING UNTIL SOMETHING FATAL HAPPENS!!!

July 27, 2012 at 3:05 pm

luke

HI I HAVE SIMILAR PROBLEM:

In June my most recent service was done on my 2011 Nissan Frontier Pro4x. I showed to my service advisor at that time that my leather seat is losing color. I was advised to use Lexol products to clean the seat and condition it because it’s only dirt.

On June 29 I came back to my local Nissan dealer facility and I showed my service advisor that the paint from the seat was this time on my pants. I was told to try to use mild detergent and water to clean it so I did.

On July 4th I went to several professional leather repair places and was informed by all the places I went to that this is paint coming of the seat due to faulty material and it should be addressed with Nissan.

On July 5 th 2012 appointment was set up. I brought my car to the local dealership in Springfield NJ. I also reached out to the Corporate office of Nissan North America and wanted to speak to Mr. Al Castignetti who unfortunately was out of the office and I was transferred to someone else. I explained my situation to that person and was told that Nissan will take care of everything since the car is little bit older then a year only. The part was ordered at no charge under the manufacture warranty and I was told to drop my car of Saturday so that repairs can be done on Monday.

On Monday July 23, 2012 morning I received the call from Brian from Nissan World of Springfield, NJ stating that the cushion under the leather seat has little moisture and that unfortunately no repairs can be done without ordering additional part which would be around $895.00. He also advised me that my car was taken apart and that if they perform any type of repairs they will not get reimburse from factory. I was told to escalate the call to Nissan customer affairs which I did. I furthermore was instructed that if I decide to pay $895.00 for the new seat in the car it will take extra 4 to 5 business days to receive the part in. I`m not sure what policies and procedures Nissan has in place.

In the past I have own 2 Nissan vehicles which were great and when it came the time to get a new vehicle I chose to get Nissan rather then any other manufacturer. We currently own 3 other Nissan vehicles at home. Two of other Nissan vehicles are 2012 and both have leather seats which greatly concerns me due to the problem with my current 2011 Frontier Pro4x. I`m also strongly concerned due to the fact that I was told and advised by the service advisor when I came in for my service to try to clean that area and it’s just dirt. Knowing now I should of not listened to the Nissan service advisor to try to use detergent or any type of leather cleaning chemical.

Also my other concern is with Nissan of North America I was told that this will be covered under warranty parts were order and parts came in. Car was scheduled for repairs and then I was told repairs will be put on hold due to authorization.

Meanwhile I’m left without an automobile or any type of information as to when the repairs will take place. All I’m being told is to wait. I’m feeling very frustrated due to the fact that one person states that this will be covered under the manufacture warranty and the car is fairly new. Meanwhile the local dealer is saying no because we will not be reimburse for this. I tried to contact Mr. Al Castignetti office today unfortunately without any success I did however speak to other people from Nissan North America corporate office who all told me that this is not the way Nissan operates and that this should be quickly resolved . Finally I was told to write an email to Mrs. Anna Naraeva explaining everything to get help regarding this matter.

UPDATE: On July 27, 2012 I received a call from the dealership telling me that the car is ready for pick up. I then called Amber who apparently was assigned to my case and told her I got the call from the dealership stating that the car is ready for pick up but repairs were not done. She then contacted the dealership and called me back that these repairs will not be covered under warranty and I’m on my own.

For 7 days Nissan has kept my car which I was not able to use without any information. Furthermore Nissan corporate office advised me that these repairs will be covered under warranty ordered the part and then when I dropped the car off as instructed I was told that there are additional parts that need to be ordered to complete this repair.

Once the car was in the shop I was advised that there was coffee spilled on the seat when I countered it that I can not drink coffee do the my health condition and that I can provide evidence. The story was changed that it is foam liquid substance like Lexol which the dealership sells. Two conversation with Lexol manufacture revealed that this is impossible and also that Nissan recommends Lexol products and sells them.

I feel cheated and disappointed by Nissan. They make inaccurate statements, they say one thing and do another, and furthermore the customer is kept in the dark. I have never had a problem like this with a fairly new vehicle. The lack of courtesy and customer service really concerns me.

August 11, 2012 at 4:38 am

Gabe Rivera

My transmission stop working after a Anaheim Angel game (today), right in the middle of an intersection. This after my mechanic told me a engine support block was cracked. This after the car was hesitaing to start. This after my front right axle repair cost was 480.00 dollars. Well at least its paid off and I’m seriously thinking of trading it in and getting another vehicle. But good luck with that, im all in on the class action suit.

November 8, 2015 at 12:46 pm

Vera Olmo

I’m driving a 2014 Nissan Versa Note that has 20,500 miles on it and I have been told that my transmission seepage is a normal occurrence and that they are going to monitor it and before the warranty runs out at 36,000 miles to bring it in for repair. I was told that they reset my computer to stop the high idle. I’m not seeing any difference in the performance after the maintenance was done it looks to me like all they did was wash the windows and the car the idle still idling rough and my nephew drove the carand said it is slipping gears. Plus when I first bought the car in October of 2014 the dealer in Richmond California told me that my first payment wasn’t due until January 9th 2015 unfortunately I got a phone call in late December saying that I was late on my first payment I said what and then referred back to my paper work which to me looked to me like they were putting a bait and switch on me when the dealer told me 3 times in front of my friend that the payment would not be due until January then I wake up finding out that I’m late because they switched the date in the finance department didn’t let me know now I’m paying a ton of late charges and haven’t been able to catch up on that payment I was billed $1,300 this month for my car payment what is wrong with these people are they blood sucking vampires, that will just take you for a fool. I am definitely seeking an attorney, this is not cool business and I am fuming. I want this car so bad to be out of my hair. If there’s a class action put me on the top of the list.I am NOT in good health and having to use this car to get to and from the doctor for treatments.I’m feeling so betrayed and consumer beaten down. Thanks again Nissan for making my life more hell than, what it was already before I walked in your door with my 2003Jeep Liberty. They have tried to put one of my payments at the end of my loan and told me I would be caught up on that first payment then they turned around and told me again that I needed to put two more payments at the end of my loan in order to catch up.What kind of crooks are they I’m still trying to figure out why I am dealing with this it’s insanity. it’s bad enough I have to deal with multiple health issues but now I’m stressing out over a car instead of healing my body,not stressful car body problems thanks again Nissan for making a sick woman happy and safe hope this doesn’t happen to one of your family members because I’m sure you would be on top of your game to make sure that it is taken care of properly not thrown under the carpet I’m so tired of dealing with these people that don’t even know about cars obviously they didn’t grow up as a Hoosier I know more of mechanics in my family than they probably have in their entire company. now I’m just a disgruntled customer of Nissan’s and never will buy another Nissan again I just hope this thing gets rear-ended sitting at a red light just like the last two of my vehicles hopefully I’ll be okay that’s how desperate I am to get out from underneath this BS. Don’t be a captive of Nissan! Company Sucks!

September 6, 2012 at 4:58 pm

Kenneth

Add me to the suit. My transmission is shot due to the coolent leaking into it.

July 18, 2014 at 12:42 pm

Mark

My 2005 Armada did the same thing and I truly only have 48K mile son it. Guess what Nissan said…though the same thing happened to the 3 vehicles exactly like it below the Armada, it was not included on the recall…so thank you for the $5500 to replace your transmission. I would LOVE to start a class action lawsuit. I am sick of the giants getting rich and not taking responsibility.

November 8, 2015 at 12:50 pm

Vera Olmo

December 31, 2012 at 8:18 am

Andradtic Fenae Lewis Norman Edward Stepney, Jr.

I WAS AN PROUD OWNER OF A 2005 NISSAN PATHFINDER THAT I’D HAD ZERO PROBLEMS WITH UNTIL IT REACHED AROUND 80,OOO GIVE OR TAKE MILES ON IT….MY BEING VERY MUCH CONCERNED ABOUT THE SITUATION SO I CONTRACTED THE DEALER WHERE I’D PURCHASED THE S.U.V. AND I TOLD THE “REP” THAT THE “SLIP” LIGHT ON THE INSTRMT.PANEL COMES ON AFTER THE VEHICLE HAS BEEN DRIVEN FOR ABOUT 50-60 MILES AND THE TRANSMISSION HAS HAD TIME TO WARM UP AND THAT IF I’D WENT ONLY ON A SHORT TRIP BUT LEFT THE vEHICLE’S ENGI. RUNNING W/A.C. ON THEN WHEN I’D LEAVE THAT LOCATION IT WOULD OCCUR TIME &TIME AGAIN…I ALSO TOLD THEM THAT I HAD CHECKED THE TRANSMISSION FLUID AND HAD CORRECTED THAT ISSUE ALSO TO NO AVAIL… I WAS TOLD TO GIVE THEM A CRAZY AMOUNT OF MONEY FOR IT TO BE CHECKED OUT,THIS IS AT THE PLACE WHERE I’D PAID 8 DOLLARS SHY OF $26,000 CASH FOR THIS S.U.V. I’D TOLD THEM THAT I’D DISCOVERED WHAT LOOK LIKE WATER/COOLANT IN THE FLUID LAST CHECK THAT MORNING BUT WAS TOLD THAT I’M NOT S.A.E. CERTIFIED TO KNOW THAT? TO MAKE A LONG STORY SHORT THE S.U.V. WAS SHORTY IN AN ACCIDENT THANK GOD THAT MY GRAND-BABIES WASN’T IN THE S.U.V. AT THE TIME WHEN AN ‘SLIP’ OCCURRED & I WAS OUT IN THE #3 LANE & HAD TO CROSS TRAFFIC TO GET TO A SAFE PLACE TO STOP BUT IN DOING SO I WAS HIT LIKE BROAD SIDED DOING DAMAGE TO THE REAR PASS. DOOR & REAR QUARTER PANEL.BEING FEED UP WITH THE CONTRACTS TO NO AVAIL I WAS MISSING MY APPOINTMENTS W/HEART DOCTOR & S.S.I. BECAUSE I HAVE A DEFIBLATOR. IN MY CHEST ALONG W/OTHER DISABILITIES IN WHICH I HAD AN PERMEAMENT PLACID LIC. PLATE… LIKE I’D MENTIONED BEFORE ABOUT BEING FEED UP TO THE POINT OF HAVING A MAJOR HEART ATTACK OR STROKE I HAD TO TAKE AN NEXT STEP BECAUSE THE S.U.V. BEING PARKED OVER TWO YEARS WASN’T DOING ME NO GOOD LIVING ON A LIMITED AMOUNT OF INCOME I WENT TO ONE OF THE LOCAL DEALERS TO TRY & SELL MY S.U.V. & WAS OFFERED $1,000 OUT THE DOOR IN FONTANA,CA. WHICH REALLY TICKED ME OFF!!!! SO I CALLED WEBUYCARS.COM WHO SENT A REP. OUT TO LOOK AT THE S.U.V. & MAKE AN OFFER MUCH HIGHER THAN THE NISSAN DEALER DID AND THAT ALONG TELLS YOU ALOT ABOUT NISSAN CORP. WITHIN ITSELF… WHICH BRINGS ME TO THIS I HAVE HAVE NOW RECEIVED AN “WARRANTY EXTENSION NOTIFICATION” AFTER I’D TRIED OVER & OVER TO GET SOME ASSITANCE WITH THIS S.U.V. UNTIL A ACCIDENT &AND THEN SELLING OUT OF DESPRATIISION I HAD TO SELL THE S.U.V. TO KEEP MY APPOINTMENTS OR I WOULD OF BEEN CUT OFF OF MY S.S.I. THAT I SOLELY DEPEND UPON. I’M HOPING AND PRAYING THAT WITH A LITTLE LENIENTLY & COMPASSION THAT NISSAN CORP. WOULD FIND SOMEWHERE IN THERE HEART TO COMPENSATE ME & MY FAMILY FOR PART OF THE S.U.V. VALUE NOT TO MENTION THE SUFFERING & HEARTACHE THAT WE’D ENDURED OVER THE LAST 2 1/2 YEARS BECAUSE OF A DEFECT THAT NISSAN CORP. HAS LONG KNOWN ABOUT BUT FELLED TO WANT TO ADMIT TO UNTIL NOW. ITS A SHAME THAT THEY EVEN HAVE THERE EMPLOYEES TO TELL YOU BOLD-FACED LIES AS SUCH WAS TOLD TO ME AGAIN & AGAIN AND THE WAY THAT THEY GO ABOUT DISCREDITING YOUR KNOWLEDGE ABOUT YOUR OWN VEHICLE THAT YOU HAVE GROWN TO LOVE BUT STILL HAS THE NERVE TO SAY THAT THIS DECISION WAS MADE TO DEMONSTRATE THEIR COMMITMENT TO STAND BEHIND OUR PRODUCTS & OUR CUSTOMERS … PLEASE FORWARD A COPY OF THIS LETTER TO SOME OF THE CORP. DECISION MAKERS IN REIMBURSEMENT ELIGIBILITY CLAIMS DEPT. … ENCLOSED ARE SOME PHOTOS OF THE S.U.V. AFTER THE ACCIDENT THAT COULD OF CLAIMED LIVES BUT THANK GOD AGAIN THAT IT WASN’T THE OUTCOME… YOURS TRULY , MS. ANDRADTIC FENAE LEWIS

July 18, 2014 at 12:48 pm

Mark

Your transmission trouble is exactly like mine…the trans cooler line in the radiator burst and put coolant in your transmission…however Nissan is denying any claims because the Armada was not included in the recall of the 3 smaller SUVs with the identical issue. Thank you for your story…another person for the class action lawsuit. Yes.

September 8, 2014 at 3:58 pm

Cynthia Burch

I have 08 Nissan Altima and I had to replace the transmission a 2nd time.. I bought my nissan brand new in 08 then trans started going out at 80,000+ miles and Nissan DID put A REFURBISHED one back in the car but 80,000 miles later That one went out and they told me that they wouldnt even meet me half way. They said do to the 160.000 miles 40 thousand miles over there EXTENED warranty from the ORGINAL tranismission from 08 that they are not doing anything!! Great customer Service?? Right? I called Nissans Legal Dept Andrew Tavi, 615-725-2252. Before I go any further on this issue. Mrs. Burch

January 16, 2013 at 10:16 am

joseph walker

i leased a 2012 sentra and noticed i was not getting good milage epa i was nd still only get 14 mp had me take it to nissan of garden city and they said they could not find anything wrong with it they said it had to be broken in got 2400 miles on it and still get on 14 mpg frustrated dont know what else to do

January 16, 2013 at 5:52 pm

Don't Buy Nissan

I would suggest starting by contacting a local lemon law attorney for your options.

March 18, 2013 at 3:45 pm

REGINA DIAZ

Here is an update: Our 2013 Nissan Pathfinder is less then 90 days old. it has been in the shop 4 times and 2 of those times for a week. I have been dealing with corporate who honestly hasn’t done one thing to compensate us or even fix what is going on. They even denied our request to buy it back or replace it! I even called them last week and informed them this vehicle is going to be the cause of an accident and under my bumper to bumper warranty I want a rental car in which they stated “we can’t force you to drive an unsafe car but we also can’t get you a rental car until we figure out how to fix it.”So what am I suppose to do walk my 2 year old and 8 year old everywhere we need to go?!?! Local dealership manager has drove the car and has confirmed numerous times that there is a problem but they can’t figure out why its doing it. The problem is continually getting worst, it jerks back and forth like it is a stick shift out of gear! It started only doing it at low speeds but now it does it at all speeds, freeway and parking lots! I am already looking into lemon law attorneys!!! Nissan has been the worst company to ever deal with I can’t believe it is actually legal to tell someone who has a bumper to bumper warranty to come and pick up your broken brand new vehicle because we don’t know how to fix it! This company makes me sick to my stomach!

March 18, 2013 at 4:25 pm

Don't Buy Nissan

Other 2013 Pathfinder owners are reporting this problem. I would suggest contacting a local lemon law attorney immediately, since your car is so new, and you’ve already had it in 4 times. Also, try to get the dealership manager to put it in writing that he confirms a problem but doesn’t know who to fix it. Also try talking to the General Manager (not Service Manager), if you haven’t already.

March 18, 2013 at 4:54 pm

Adam

File a Lemon Law complaint through your Agriculture dept. Then the attorney for Nissan will call you and ask you if a replacement vehicle would be acceptable during arbitration but reasonable if you demand only money back then you will lose, but in order to file a lemon law complaint you need 3 strikes, 3 times to fix it and its still wrong hopefully its the 3rd time

April 15, 2013 at 5:18 am

Johan

According to the above time line the main issues are summarised below.
– Pre Delivery Inspection
o According to Nissan’s Warranty information booklet Page (W-12) a pre delivery inspection is done on all new cars. This was not the case with the vehicle in question as per email complaints from original owner and confirmation from Nissan Bruma that they are not able to track the documentation. This is a violation of the agreement of a new car sale
– 101 Check Second Purchase as per Valid Value Guarantee
o No 101 Check was done prior to me purchasing the vehicle as per supporting documentation. The Vehicle was purchased on 15/06/2012 and supposedly a 101 check was only done on 13/07/2012 after I returned the vehicle with numerous issues as per supporting documentation. According to the valid value guarantee all vehicles need to pass a 101 point quality check. Again not aligning with the promise made to the Client.
– Vehicle Registration
o Vehicle Registration date differs and changes continually
o Vehicle Registration model Changes and can’t determine what exact model it is.
– Rattling noise in bonnet
o Car taken in 6 times from 15 June 2012 to 12 March 2013.
– Vehicle Sagging
o Vehicle Sagging on the right and confirmed twice
– Leaf Springs
o Mismatch in Left Rear leaf spring an Right Rear Leaf Spring
– Steering Rack Leaking
o Steering Rack leaking only picked during 12 March 2013 101 Check
– Diff Lock not working
o Diff Lock not working only picked during 12 March 2013 101 Check
– Other Issues
o Breaks noise persisting, Loose Steering Wheel, 2 Campaigns
– Aricon
o Re gassed twice from January To March 2013
– Wheel Alignment
o Done 3 Times between the December 2012 and March 2013
– Clutch
o Clutch breaks a 10 days after full 101 Check, definitely not wear and tear nor misuse. Nissan SA refusing to pay.

April 25, 2013 at 3:48 pm

Brandy

We have a 2008 Nissan Rogue, bought brand new in Nov. 2007. We have had numerous problems with it, of course after warranty expired. We had to replace transmission in Sept. 2011 and now less than 50,000 miles later we are having to replace the transmission again. We have filed a case with consumer affairs. They are offering only $1000 toward getting it fixed. It cost us $3800 the first time and now we are being quoted $3600. We found a place that can put in a transmission from a wrecked vehicle for about $1600 less than what dealership is charging, and it comes with same warranty! The dealership has had our car since 4/15/13. We don’t agree with this. My husband spoke with the supervisor for the rep and she said there was no one above her. Any suggestions on who I need to call next? I called the corporate office in TN and she suggested getting in touch with the executive offices. Any advice?

April 30, 2013 at 11:34 am

Adam

You never stated who replaced the transmission the first time? was the transmission replaced by Nissan? if they replaced the transmission and it crapped out they should be liable for replacing a new one. Your only option is small claims court only sue for the 3,600 plus court fees 250 then you can mediate your claim. this is the only viable option you have you don’t need an attorney.. Nissan should pay for it because they don’t want there reputation to be destroyed but if Nissan did not replace the transmission another shop did it then you might have to sue that transmission shop who replaced it. good luck lets us know what you decide

May 22, 2013 at 12:05 pm

Amarendra

I have a Nissan Sentra 2011, and purchased it as a CPO vehicle. However, their inspection missed the fact that the right side doors and left door had bodyshop jobs done – my complaint was they made a rattle when closing. However, after few visits to the dealership, it wasn’t fixed, so I looked closely, and voila – I did notice the body shop job.

My car also has a problem with wind noise at high speeds, on a freeway mostly. It was worst on I-5 this weekend with gusty winds. The dealership told me it was “normal”.

I purchased the CPO precisely to avoid such issues, and now am chasing them to get it rectified. Damn!

August 14, 2013 at 9:27 pm

Rob

Anyone had any luck with Nissan taking responsibility for bad transfer cases?
Hey everyone, I have an ’09 Murano SL awd and am having the CVT replaced under the revised factory warranty. (@98,000 from the 120k warranty, my fear is that even with a new “revised” CVT, it will fail again in the next 30-50k. this is the newest vehicle we have ever been able to own and 2/3’s of the drive train has failed before 100K! And the kicker is Nissan wont resolve it!)

While it was in for service the tech noted the leaking transfer case and said that it’s not covered under the warranty extension. The problem is, he also said that it is one of several VIN’s that doesn’t qualify for the rebuild option. (according to him, there are a range of VIN’s that require the whole case to be replaced since the vendor Nissan used made them poorly) My bone with Nissan North America is that if they know of the issue and have been able to isolate the particular VIN’s associated, where is the voluntary recall for the shotty parts! I’ve been on the phone with customer care, and didn’t hear anything back until I finally filed a complaint with the BBB. (surprise, surprise, Nissan called me 2 days later. Not to help, just to find out why I filed a complaint. The guy told me he couldn’t talk to anyone about the repair problems and told me there was no one above him to speak with!)

Anyhow, anyone had a similar situation? Or has anyone heard of this VIN situation? If so, I would love some input. Thanks. I have found several complaints on the highway safety complaint website and the BBB site. not to mention the formal nissan blog sites and sites like this one! Please reply to this if anyone has had any luck or can suggest how to get up the chain a little for some answers.

August 22, 2013 at 11:31 am

Tom

We have a 2005 Nissan Xterra, bought it in 2009. It started not being able to go into overdrive and then service engine light came on and it started too clunk while driving. Took the vehicle to an auto zone and they pulled the code that stated it needed a turbine revolution sensor. Went to dealership and they said it would be 1200.00 to replace the sensor. So we took it to our regular mechanic who pulled the pan off and saw that water was leaking in from the rad to the transmission. Our truck has 117,000 miles on it. Have been reading with all the trouble other people have had. In the meantime, it’s going to cost us 4,000 to replace the transmission and radiator!!!! Money we don’t have! How do we start a class action suit about this as Nissan never let us know about this faulty part. We are in SC and I have heard of a class action suit in NC but can’t find much info for our area. Any info would be greatly appreciated!!

August 22, 2013 at 2:53 pm

Loving My Toyota

There was a class action on this, read here: http://www.newjerseyclassactionlawyer.net/nissan-radiator-defect/
Unfortunately I think at this point you are out of the settlement-warranty mileage. I would still use this settlement to argue with Nissan to try and get a discount. Or if the problem started before 117,000 miles and you have documentation showing you took it into the dealership, try arguing that.

July 18, 2014 at 12:52 pm

Mark

October 23, 2013 at 8:48 am

Rose

In March of 2013 brought a Nissan Murano 2010 with about 33,000 miles by October 2013 the transmission had to be replaced. Now, I am fighting with Nissan to have funds refunded because I had only a limited warranty at time of purchase and the dealership new that the transmission was faulty prior to sale but still pass the vehicle – state inspection and sold me basically a vehicle that now has various mechanical problems. Nissan Headquarters sides with the dealership service department leaving the customer on the own to resolve issues. DO NOT EVER BUY NISSAN.

October 24, 2013 at 2:57 pm

Don't Buy Nissan

Hi Rose,
Are you aware that Nissan extended the warranty on the CVT transmission for the 2010 Murano to 10 years/120k miles. It sounds like you would qualify (I’m assuming all Murano’s have “CVT transmission, but not sure). Did you pay to have the transmission already replaced and was it at Nissan or an independent mechanic?

Here’s how the warranty reads:

“We have doubled the warranty period for the transmission in all Model Year 2003 to 2010 Nissan models with a CVT.The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.

[Models covered:]
2003-2010 Murano; 2007-2010 Versa SL, Sentra, Altima and Maxima; 2008-2010 Rogue; 2009-2010 cube®.”

Also, the warranty is transferrable:
“Yes, according to the terms of the original limited warranty, this warranty is applicable to the vehicle and transfers with ownership. No action is necessary to transfer the extended warranty to future owners.”

Here is the link to Nissan’s website: http://www.nissanassist.com/faqs.php

If you qualify, this is what you should do — print out the entire page from the link and according to that page: “If your vehicle needs repairs during this extended warranty period, you will need to bring your vehicle to an authorized Nissan dealer to receive warranty service.”

If you email me with more information, I may be able to provide some more useful info. Good luck!

June 13, 2014 at 11:34 am

Toni

I purchase a 2013 pathfinder a month had a head light out continues till all 4 were replaced parking sensors replaced twice still bad window motor replaced anti freeze smell burnt since day one next now it shudders doesn’t want to stop when u brake guess what they are replacing my car and fixing my old one putting it back on the road

November 21, 2013 at 11:38 am

Gilbert Brown

My CTV transmission recently failed on my 2011 Nissan Maxima with 72,000 miles. Nissan Consumer Affairs says, ” its out of warranty and there is nothing they can do.”.

I am experiencing the same problem as those models afforded the extended 10yr/100,000 mile CVT Transmission warranty.

January 6, 2014 at 9:12 pm

xiomara98

2011 Took my 2007 Atlima to Bankston Nissan of Irving AKA AutoNation, they put the wrong radiator in my car, a radiator for a manual car and the wrong Transmission fluid. After they attempted to flush the transmission, it did not work. need it a new transmission. Nissan corporate contacted after several unanswered calls to service department, GM etc. Upon reviewing all documents Nissan requested, they agreed to pay half of cost of transmission, which I asked it wasn’t half my fault so why should I pay half!?!?! Well they never paid up and as a single hard working mom of 3 children I had no choice but to get a new transmission. So I can continue to pay my mortgage and take care of my kids. After all repairs completed, Im still having problems with car. Most recent case 12/27/2013 Case # 12795436VIN # 1N4AL21E47C116642
Dear Xiomara Rodriguez,
Thank you for contacting Nissan North America regarding your concern with your 2007 Nissan Altima. We apologize for any inconvenience this situation may have caused you.In regards to your vehicle concerns, please be advised that we have forwarded your case to a regional specialist for individual handling. You will be contacted by the end of the next business day. We greatly appreciate your patience in this matter.If you have any further questions or comments, feel free to send us another email or call us at 1-800-647-7261 (option 7) and reference your case number. Thank you again for contacting us and allowing us the opportunity to be of assistance.

Sincerely,
Nissan North AmericaJocelyn CayananConsumer Affairs RepresentativeNissan North America, Inc

I have yet to receive a call nor any of my emails and messages are being returned..smh

I want Nissan to buy me a car, like yesterday. They have sent me prepaid 100 credit cards to use at their parts n/or service department as a way to apologize for the concerns I have…Hello!!! I have 3 kids, I need reliable , safe transportation as I once did before you all made a huge mistake by putting the wrong transmission.

I HAVE BEEN WAAAY TO PATIENCE WITH NISSAN AND NEED TO KNOW WHO, WHERE AND HOW TO TAKE IT TO THE NEXT LEVEL.

July 18, 2014 at 12:59 pm

Mark

My regional Nissan Rep helped me greatly…NOT…he said that Nissan was not going to pay for my new transmission though my Armada had the exact same problem as the 3 smaller SUVs that it took a class action lawsuit for them to fix. Unfortunately Armada was not included so I was very privileged to pay for a $5500 new transmission myself. Their reps and consumer affairs people are a joke and get paid to tell you that it’s not Nissan’s fault. They should just fire all of them and replace them with a voice message that says “We got your money, no go away.”

February 26, 2017 at 8:26 am

Dayna

Yes, they never call back. We’ve had the same issue. We’ve spoken to the supervisor’s. Supervisors. Supervisor

When I first went to lease my car before taking it off to lot there was a dent. Nicks and scratches bumper has to be replaced. I had success in reaching a rep and they reimbursed me for one month payment. Sadly that rep is no longer with the company . Now dealing with bafoons

January 24, 2014 at 8:54 am

Yelena

never go for any service to Bay Ridge Nissan (Brooklyn NY) . Provided false information, wasted your time, overcharge you for simple service . Representative refusing to provide they name , when I get business card , Nissan representative physically grab my arm and removed business card from my hand. Very unpleasant experience.

January 27, 2014 at 10:13 am

Katherine

This is ridiculous. How can Nissan get away with this? I was just quoted $12,500 to replace the radiator, transmission and fix the timing chain on my 2008 Pathfinder. I bought it with 3000 miles on it and now at just over 100k, it falls apart. I have been told that I am 5k over the warranty limit, yet I was never once warned or told of the problem when I took it into Nissan for my regular service checks. I live in Canada but bought the truck in the U.S so they keep passing me back and forth between offices, trying to pass the buck.
Here is my thought. Isn’t it time to start a widespread media campaign? I have many contacts in the media, trouble shooters, news anchors. We need to get the word out to as many people as we can to contact their local media, send mass emails,…maybe even picket the dealerships…peacefully, of course but how many people driving in to buy a Nissan are going to go through with it when they see the signs that outline how the company deals with it’s customers after purchase?? It’s fine to write on a blog or a facebook page, but the only people who see this are the people who are having the problem. I say lets hurt Nissan where it matters…in their future sales.

January 28, 2014 at 6:09 am

Don't Buy Nissan

Good luck reaching out to the media. I reached out to the LA Times, NY Times, and several of the mags and news stations and found that no one cares. Even with all my research and evidence.

November 25, 2014 at 5:51 am

Renee' Chandler

Hello Katherine,

I agree. I just found this site and I am doing my best to spread the word here in my town. I have told everyone that I can and will listen about the Nissan dealership that stuck it to me with a Nissan Pathfinder that has put me in a financial hardship that I may not survive. I am a single, working woman and at 53 years old I don’t have many options. I had to have a car and Nissan knew that and took advantage of me and stuck me with a piece of junk and then stuck me with a car payment that is double what it should be and more than my rent and groceries combined causing medicines and other things to go without many times because of the practices of Nissan.

Please let me know if there is anything that I can do in NC to spread the word of Nissan and their practices.

Renee’

February 12, 2014 at 1:36 pm

Teresa Castellon

I would like help too. My transmission is going out on my nissan rogue and nissan extended a warranty on the transmission itself but no one ever contacted me to let me know and my warranty expired because of the mileage. I need help. teresa.loera15@yahoo.com

September 8, 2014 at 4:02 pm

Cynthia Burch

I am having the same issue but this is my nissans 3rd trans, I bought brand new in 08, then they replaced it in 2010/11 and now it needs another one and Nissan doesnt want to meet me half way which I thought would be the right thing to do. Call Andrew Tavi..1 615 725-2252

November 2, 2015 at 3:31 pm

John

Who is Andrew Tavi

May 5, 2014 at 7:44 pm

Chelsea Middleton

On April 29,2014 I tow my 2004 nissan maxima to Faulkner nissan in jenkintown pa…unable to start and smoking when it was jump…Well the next my car was perform a multi point inspection in which they said I needed Ac amplifier unit. ..On May 1,2014 I got my car out for 588.00 and drove it around for a couple hours..On May 2,2014 I was awaken at 5:50am with smell of smoke..I rush to the window and notice smoke was coming my back yard..I rush down stairs to only see, the basement was filled with smoke..I ran outside to the back of the house and notice the smoke was coming from out of the garage. .I lift my garage up and my car was on fire..I alert my neighbors the fire department came and put out the fire..I am lucky to be alive..if I would seplt a little longer the car would have blow up..of course damage done the garage and also my personal belongings in the car..And Faulkner Nissan doesn’t want to take the blame…who really inspected my car or maybe thats one of the recalls to lost car..iam out of car and 588.00..

May 26, 2014 at 3:47 pm

WALEED

I need help too. I bought brand new Maxima 2013 last week but discover paint defect due to careless parking environment @ my local dealer ,saudi arabia , then been promised to replace it for me and 1 week later , they called me to have another one but surprisingly it was the same defected one with some cosmetic paint.
I DON’T KNOW if I can get help from the corporate head office and how to contact them since mr.carlos ghosn the CEO of nissan has protected e-mail address.
regards.
waleed

August 8, 2014 at 12:21 pm

James Keller

A little over a year ago, I bought a brand new 2013 Nissan Altima. Since having the car, I have put about 21,000 miles on it. I have made a point to have regular on schedule oil changes as I had hoped keeping up maintenance would allow for my car to have a longer life. I’ve experienced some difficulties such as: headliner rattling noises (I’m assuming the sunroof/moonroof that is included with the SL package is to blame), Vehicle Information Device keeps posting “No Key Detected” while clearly having the key in my hand behind the wheel, and the car keeps stalling out with a full tank of gas and no other evident problems. I have an appointment to have it serviced in a few days this being the 4th time in a year.

August 22, 2014 at 9:06 am

Nick

Thanks for all the good information on the site. I have the driver’s seat break on my Murano and surprise, surprise… Nissan doesn’t care that this is a known defect. I doubt anything will come of it, but I did carpet bomb their executive team with an email about my experience dealing with their dealers and “Consumer Affairs” department, which was a joke. For everyone that’s in North America, I used the following email addresses and not a single one bounced-back so they should all be good at this time. Everyone at Nissan America appears to have the same email format firstname.lastname@nissan-usa.com, so if you’re reading this much later then the date of my post, look up their executive bios and use this format to carpet bomb their executive team. EVERYONE PLEASE EMAIL NISSAN’S EXECUTIVES. This only changes when they get tired of hearing from us!

andrew.tavi@nissan-usa.com;
tammy.sheets@nissan-usa.com;
brad.thacker@nissan-usa.com;
anna.naraeva@nissan-usa.com;
mary.baumgartner@nissan-usa.com;
melody.benedict@nissan-usa.com;
Kisha.Benedict@nissan-usa.com;
Catherine.Perez@nissan-usa.com;
nathaniel.mason@nissan-usa.com;
william.krueger@nissan-usa.com;
albert.castignetti@nissan-usa.com;
mitch.davis@nissan-usa.com;
andrew.tavi@nissan-usa.com;
tammy.sheets@nissan-usa.com;
carla.bailo@nissan-usa.com;
scott.becker@nissan-usa.com;
brian.carolin@nissan-usa.com;
jon.brancheau@nissan-usa.com;
vicki.sosa@nissan-usa.com;
jett.johns@nissan-usa.com;
pierre.loing@nissan-usa.com;
kevin.martin@nissan-usa.com;
dave.mazur@nissan-usa.com;
mark.swenson@nissan-usa.com;
brad.thacker@nissan-usa.com;
melissa.ortiz@nissan-usa.com;
anna.naraeva@nissan-usa.com;
mary.baumgartner@nissan-usa.com;
melody.benedict@nissan-usa.com;
Kisha.Benedict@nissan-usa.com;
fred.diaz@nissan-usa.com;
jose.munoz@nissan-usa.com;
derrick.hatami@nissan-usa.com;
david.mazur@nissan-usa.com;
kent.ohara@nissan-usa.com;
john.spoon@nissan-usa.com;
takehiro.terai@nissan-usa.com;
fred.deperez@nissan-usa.com;

September 4, 2014 at 8:47 am

Stephanie

Don’t go to Reidsviile Nissan they are horrible I got a 2013 Nissan Sentra, had it a month and the plastic runners started falling and then when I got up to a speed of 70mph the car pulled all of a sudden took car to dealership they said nothing was wrong so Im dealing with the danger of my car just taking off on me. And then there was a recall on passenger airbag took it in they said they fixed it and the indicator light for airbag still staying on.

September 26, 2014 at 9:10 am

Donna whitley

Thank you so much for the great information. My mother is having problems with her brand new jukes paint job and nobody with nisan wants to help fix it. I have used the information you have given me to contact several of these executives listed!

September 1, 2015 at 11:09 am

Kristi Nicholson

I am going through the paint issue with my 2012 Juke now. how has your outcome looking?

October 7, 2014 at 2:23 pm

Erick

Nissan is terrible. I bought a brand new 2008 nissan altima coup.It only has 55k miles after all this time. I take care of it and don’t drive much.I should of known better with 3 years 30k warranty that this car was a dud. I’ve had to change my ac unit and my transmission mounts went bad only after 55k miles. Nissan must really not care about there cars to me 55k is still breaking it in. I WILL NEVER BUY A NISSAN AGAIN!!!!. If anyone is starting a lawsuit count me in. This company is exactly what is wrong with the world. They do not take responsibility for their crappy cars and make excuses while making us go to a dealership who is going to charge you a fortune.

October 17, 2014 at 4:42 pm

S.K.

2014 Versa Note SV bought New, found rust on the 3rd day of purchage in 12+ areas underneath including sub-frame and various components. Complained and requested replacement with a rust free car. Nissan won’t replace or refund despite extensive correspondence, emails, phone calls, visits to the dealer, furnishing date stamped pictures of rust areas. Nissan is dragging its feet with feeble excuses – ‘ No excessive rust found’ “rust is not affecting safety of the car’ ‘rust not affecting performance of the car’ – which is why they will not replace it. Upon telling them that the due to rust, the resale value of car is severely diminished to junk car value – they have nothing to say. Filed complaints with authorities including the Attorney General but they are slow to process so nothing has come of it so far and Nissan won’t stand behind its products. BBB Autoline has sided with Nissan and they just pissed on the Lemon Law doing that – despite providing scores of date stamped photographs of the rust areas.

Nissan is not giving me a charity car, nor it is a used car that they have sold me. I have paid full price with high interest for 6 years that I am going to be paying and I deserve a rust free car without defects but Nissan does not seem to agree to that.

People, please think a thousand times before buying a Nissan. A company that is trying to get away using every lame excuse. I am afraid that Nissan may have sold a large number of cars to buyers, with rust simply because the American buyer trusts manufacturers for their quality and integrity – but not in case of Nissan.

If any law students/retired lawyers/lawyers are willing to help – for an affordable fee – as I can not afford a lot at this time – please help me and may God bless you for your kindness.

November 10, 2014 at 2:58 pm

Tim

Nissan sucks. I have an ongoing issue with them involving the check engine light that keeps popping up even after the Mass Air flow sensor was changed by them on my first visit. This will be my FIFTH for the same problem in two months !
I am seriously thinking of going to the Better Business Bureau and/or a consumer issues lawyer and demand they change this Rogue 2012 with a similar one and shave off somewhat from what I owe their financing, or they can take it back and we can call it quits financing-wise, or I’ll keep their defective product and they can write off what I owe or shave off 50%, whatever just to give them a pain in the butt.

February 26, 2017 at 7:59 am

Dayna

You fall under the lemon law

June 5, 2017 at 10:13 am

Janelle

The only way I was able to get my issue resolved was through an attorney. They did not not change me for any of the cost. Nissan settled and paid my attorney fees, returned my payment I had made and took back the vehicle.

Save your self a headache and go through an attorney. If you have a case they won’t charge you

November 25, 2014 at 5:44 am

Renee' Chandler

I too have been a victim of Nissan and their ‘slight of hand’ tactics. I am presently paying an unreal amount of money for a new Altima because of being stuck with a Pathfinder with a transmission problem that couldn’t be fixed and they wanted to ‘help’ me out of a bad situation that they put me in by selling me a bad vehicle in the first place and lying to me. I would be eager to join any kind of class action law suit that would be started. I am a single parent and this kind of car payment is one that is more than my rent and grocery payments COMBINED!!!

Renee;

December 26, 2014 at 6:39 pm

James D. Steiner

I had 2014 Nissan altama it had a vibration from transmission Nissan its normal Nissan said could do noting with out a code from computer reed out I would not by enthing with a c v t transmissen I got the car new it stared vibrations at 4000 miles Traded on chev Impala nice car I lost about 11000 dollars. Thanks Nissan

February 13, 2015 at 8:45 am

Ben

I will go along with the lack of ethics and blatant lies from Nissan. I leased a 2015 Altima SV with the tech package and after the first week I noticed that the blind spot monitoring system kept giving false alarms mainly when the roads were wet, but at other times too. 2 trips to the dealership and they tell me it’s working within spec and here is the tech service bulletin and to call Nissan consumer affairs since it’s out of their hands.
After opening the case with them, they denied my claim since in their words, there is nothing wrong, nothing to fix.
Whether this is an engineering, design, or manufacturing defect, it is still a defect that I should not have to pay for. If I would have been advised of the defects prior to purchasing the car, I would not have purchased the car with these features.

Yes, the feature can be turned off, but that is like throwing about 1090.00 dollars for the package since their NissanApps do not work consistently.

After filing the case with the BBB, Nissan sent their DTS expert out to string me along and tell me more lies.

I then received the expected news from Nissan that all claims are denied as everything is working as expected. This is when the lies got better, the Nissan rep (Jenelle) told me the DTS never saw the issues (which he did) and that she talked with the service manager at Bedford Nissan and that if I wanted a copy of the DTS report to talk to him.

After going into the dealership the service manger says he never talked with her and he has no access to the report. He seems like a believable person.

Just trying to contemplate where to go from here…

March 28, 2015 at 6:44 pm

Sahadeva Reddy Rachakada

I purchased Nissan 2014 Pathfinder. Found that the iPhone connector is not working. Went to the service center, they replaced the USB connector, it still didn’t work. Then they replaced the radio, it didn’t work, they told me that the replaced radio was defective and again replaced the radio. it didn’t work again, then they kept my vehicle with them for 15 days, worked with nissan engineering team and replaced radio again. This time it worked on the day when i picked my vehicle from the service center. but it stopped working within a week after that. More over, this time they replaced my remote started key with a very down graded key that had very less functions than what my original key used to have, not sure what major part in the car they changed and they had to replace the keys as well. they didn’t explained my what they did for my vehicle while giving me back. Another issue was, my second key that i had at my home stopped working after this visit. I again went to nissan service center and this time they told me that it is not their problem, it is nissan problem and they suggested me to talk to Nissan. I had at least 7 to 8 visits to this service center by this time.

I finally contacted Nissan customer care. They registered a case and assured that they are going to resolve my issue. I was so happy that they are going to address the issue or at least replace the vehicle. Nissan took at least 4 weeks for investigating the case and finally came back saying that the radio is not considered a mechanical problem and they can’t do anything for that. It is considered as an accessory and Nissan is not responsible for that. They suggested me to go to the service center again they will replace the item. I reminded them that i had at least 7, 8 visits to the service center, they replaced the radio at least 3 times and wasted my whole day during every visit. They still suggested me to continue going to the service center, which is really frustrating. This is a brand new car and under bumper to bumper warranty for 5 years.

I don’t trust Nissan any more and suggesting all my friends to avoid Nissan.
I would like to post my experience in as many websites as possible and help by alerting the people to stay away from Nissan.

April 11, 2015 at 9:03 am

tanya chambers

I owned a 2010 Nissan altima that I purchased in May 27 2012 with only 28000 miles on it but I brought extended warranty with it for major things the transmission is a cvt and Nissan did not let the consumers no they extend the warranty on it to 10years are 120000 miles so my altima is at 142000 miles which means I’m still cover to 148000 and I call and fax a letter to the corporate office telling them this and that I can not afford $4500in repairs $1200 is just the labor alone I’m on social security disability and I can not afford to pay to fix my car that gets me around every were I have to go like doctor appointment school for my kids and etc I provide proof that I’m low income and the fact that I’m still paying for the car I have till 2018 and they refuse to fix the transmission they tell me my extended warranty started before I purchased the car back in 2010 I did not buy the car till May 2012 I feel it’s in fair now if the mileage was 148000 I would understand but it is not and I also told them that 2004 I purchased a 2001 Nissan altima and I was happy with it it was in a accident in 2013 total out one of there reason for not helping me is because I did not have all my maintenance done at a Nissan dealership as I explain to them I can not afford it Im now on a low income and I can not afford to pay there work there pay because everyone no you pay more in labor then you do in parts so I was taking my car to huffy lube a place the do oil changes everyday all day and the cost is were I could afford it I find it to be not fair at all then I get a call from the dealership that if I don’t pick the car up they are going to put a lien on it I have to get the money to have it towed back home I had to pay to get it towed to the dealership ship in the first place and they want me to pay $120 just for checking out the car this is nit fair to Nissan customers that are not aware of what’s going on with theses cars the buyer should have been made aware of the cvt transmission so I would no if I wanted to still buy this car are not please us there anyone out there that Can help a single disabled mother of two i’m not asking for a hand out i’m just asking that they do right by there customers exspecially knowing there is a problem with theses cvt transmission

May 18, 2015 at 3:59 pm

Mark Johnson

2014 Nissan Titan – front tires bald on outside due to alignment problems. NO CASTER / CAMBER adjustments can be made. Outside of tires cannot pass inspection after 14k miles (with normal rotations). Contacted Nissan corporate, given case number, and told nothing could be done. I asked to escalate to supervisor. I left voicemail, 3 weeks later – NO CONTACT.
Thank you Nissan for this $46k problem.
I am shopping for another truck……NOT Nissan!!!!!!

June 9, 2015 at 2:37 pm

Shan

There are problems with the Infiniti vehicle namely the Q50 ( 2014 models )

September 18, 2015 at 5:50 pm

Dan

I guess it is time for the first 2015 post. Nissan charged me almost $1,000 to replace my Altimas ignition box lock. They gad ectended the warranty for the part but I was a coiple months out. Why did you extend the warranty Nissan? Likely because you know the part is shitty.

November 5, 2015 at 1:18 am

Felipe Vargas

Just recently had my first debacle with Nissan consumer affairs and their inconsistencies. (Oct.23 2015 – till present. And same issues with lying and the run around. I have spoken to at least 4 representatives including a regional specialist and regional supervisor specialist which have concluded in their judgment as being resolved. Even though I was basically threatened by the local dealership to pick up my car and return my rental (or else) the rental would be reported as stolen. So needless to say I had to retrieve my car with the problem of a missing transmission bolt never being replaced. And being reassured numerous times that the work was completed. After all was said and done today I ended up paying $450 for rental fee and diagnostic. And still had to buy my own bolt to put in my self for (price of bolt $1.29). So hence my frustration. This is my second brand new vehicle and both being Nissans. Wanted to purchase a third but probably not. I will advise family and friends whom own or are looking to own a Nissan about all the wonderful reviews I have read about Nissan incompetencies.

December 2, 2015 at 10:33 am

josie

bougnit 2015 Nissan Altima. The night i drove it home It was making a small noise. so the next day took it in and they told me it was nothing. So i paid cash for the car . Because they said everything was ok with the car And nothing showed up on there diagnostic machines. then couple months later I find out it’S The transmission

December 8, 2015 at 5:38 pm

Janelle hartley

Thank you for the blog. I purchased a NEW 2016 Nissan Rouge on Oct 24, 2015. And in less than a month or purchase, they had to replace the transmission.

-Within the first week, the check engine light came one. Dealer reset it.
-Second Week, Check Engine Light came on, Dealer said it was a recall and re-set it
– Third week, they had to replace the transmission!!!

THIS happened to a NEW car only after 1 month of purchase. I emailed the contacts listed below and am waiting a response.

Thanks again for the information.

December 15, 2015 at 2:22 pm

oscar

Loss of power to completely just shutting off called corporate and they did nothing to help said that I’m out of the 130 mile or something extended warranty but received a letter stating to bring it back for repairs again nissan is not going to back up there faulty known transmission problem class act pls tell me how

January 8, 2016 at 3:50 pm

Cindy

Yes u r absolutely right. Bought Nissan Sentra last sept. Needed to replace transmission in Nov of 2015. 2007 with about 75000 miles. Bought car from private owner. Make a long story short had my mechanic put in a new Nissan transmission. Come to find out they will not reimburse me, even though I had an extended warranty that they issued. My mechanic called up the local dealership and he was told I did not have a warranty so he began working on car. John ford will not reimburse me because I did not have Nissan repair it. The place in Tenn is a joke. Please help!!!!

March 17, 2016 at 5:03 pm

S. Calderon

Please help! I bought brand new 2015 Nissan Altima at Don Davis Nissan in Arlington tx.

On November 21st, purchased a 2015 Nissan Altima. On Feb. 20th I took car to Nissan Service Department to have brakes checked, on Feb. 24th received call from Service Dept. and was told no problem with brakes found, on Feb. 27th I had minor accident due to brakes did not work.
Nissan has had my car since day of accident. I received call from Service Dept and was told they are not able to touch car and certain protocol will need to be followed and that most likely Nissan Consumer Affairs will need to schedule time for investigator would be checking brakes and I would be notified so I may be there when car checked. Today, March 17, 2016 I received call and was told no problem found and I an responsible for cost. What!! I asked why I was not called to be present at time car checked. I was told that customer does need to be present. I then asked for paperwork to see what all was checked and outcome of investigation I was told that ithe paperwork can be given to me because it’s Nissan prosperity Information.

Please advise.

May 5, 2016 at 5:20 pm

Jan

get an attorney. in fact, it might be time for some class action suites against Nissan. Don’t just complain and shut up. That is what they want and they just keep right on selling Nissans to unsuspecting people. Push it. Don’t call Franklin TN. They are a bunch of game playing clowns with no intentions of helping you. They will string you along until it looks like they have had time to research the issue and then they will tell you they can’t help you because it is out of warranty or it is something that wasn’t covered anyway. That is what they always say.

Don’t stop talking about it. don’t let your friends and family buy Nissans. Post it everywhere on line. Tell your face book friends. Keep it up. I am doing some research about trade agreements and I would like to know how they have the right to move production into the US. Sure they make a few jobs but basically and especially so with the Franklin office, they have a handful of poorly paid Americans finding ways to screw over their fellow Americans who unfortunately bought Nissans.

June 3, 2016 at 4:59 pm

A. Tel

I’ve had the same issue with my 2015 sentra. with 5,000 miles took it to several nissan dealers with concerns about my safety and the vehicle. Got into a recent accident. they said that they will go take a look at it. I’m sure this will be the outcome.

March 23, 2016 at 7:06 pm

Troy England

Just beginning my climb up the ladder for help for the faulty cvt in my daughters 2008 Altima that is 2400 miles out of warranty. Was denied at the manager of southeast reg cons affairs office. Marisol claimed the buck stopped their and only gave me her vp name, Jose Munez and address.

Suggestions on where to go next?

April 19, 2016 at 6:30 pm

Jan

Hello, I am looking for info about unhappy Nissan owners in 2016. I have a Nissan Rogue. I hate Nissan Corporation. All the postings I see are old. Aren’t there any new Nissan owners with complaints?

June 13, 2016 at 1:02 pm

Nicole

Hello….unhappy is an understatement. I am livid. My 2015 Rogue is a true POS. It wanders badly at highway speeds, it is incapable of driving straight and staying in the lanes without constant correction. I’ll be driving along and suddenly it will feel like the car is being pushed either to the left or right by heavy winds. It is so dangerous, you have to white knuckle it the entire time. I have had it in there 4 times since December with alignment and wandering issues, among other problems. I have to pick it up again in the morning, the service guy already attempted to fast talk their way out of dealing with the wandering problem again. I would LOVE to know of all the other Rogue owners with this problem.

July 6, 2016 at 6:22 pm

Alex

I’m the owner of a 2013 nissan Altima it only has 20,000 milles and my transmition broke 2 years after I purchased my car few weeks ago I went to the shore 2 hours away and there my car broke down and I had the worst experience with nissan dealer I had to pay out of pocket for my towing and for a rental car because they didn’t cover anything and my car is still on warranty. After they put new transmition in my car 2 weeks later it has problems again so they basically just put in an old transmition back in and when I went in to tell the dealer they maked seen like it’s my problem that it’s broken and not theirs. I would never recommend any nissan cars to anyone their cars are the worst and their customer service is horrible. The dealer that I went to located in Feasterville Trevose 19053 Bucks County

September 6, 2016 at 11:23 am

Diamond Sears

I am an unhappy 2011 Nissan Rogue owner. On September 3rd the service engine light came on and we had trouble accelerating…both in drive and in reverse. We lost acceleration power while right in the middle of traffic. My husband was able to pull over to the side of the road and turn the vehicle off. I placed a call to Geico to have them tow the vehicle but I couldn’t tell her where I was exactly. So he turned the vehicle back on to get us to a mile marker and it worked fine. We continued to our destination. On the way back we had the same issue but the check engine light came on this time. I got the vehicle home and placed a call to Nissan Consumer Affairs office.

October 21, 2016 at 7:32 am

Deborah

Bought a Nissan Sentra and have warranty issues. Would love to be part of any anything to bring Nissan down…..I’m getting the run around!

June 6, 2017 at 9:39 am

Danielle

Me car stalls still under warranty nissan refuses to fix

April 19, 2016 at 6:33 pm

Jan

Would love to have a new list for Nissan executives and customer serivice people. Anybody got new info?

May 3, 2016 at 6:18 am

Benny Maraj

I will give you the name of the dealer later, I purchased 2013 nissan rouge from a nissan dealer in Long Island NY. Valley Stream.I had a stearing pull. I then went to have my tires rotated, to be told that one of my tires are different and I’ll have to change all 4 tires if I do not my transmission will be affected. This nissan dealer do not care about costumes. I went to a Nissan dealer in queens and had the repairs done it cost me six hundred and sixteen dollars.I was told by the dealer my lower control arm need to be changed as soon as possible I do not have the money at this time. I hope nissan pay me for my repairs. Do not purchase a vehicle without having it checked out. Do not trust nissan dealers.especially ones in Long Island NY.

May 5, 2016 at 4:56 pm

Jan

Don’t call Frankin TN. They will just waste your time with emails, phone calls from various people and the result is the same. They don’t intend to help you at all. And if they think you have a legitimate problem, they will turn you over to some one like a representative called Courtney who will say all kinds of things to make you mad so that you will go away. That is the games they paly. I regret buying a Nissan simply because they have no customer service people at all. If it were me, and I was having serious issues like you, I would write by mail to Franklin and then call other offices because those in Franklin are nothing but a bunch of clowns paid to play games with you. Your car to them is always out of warranty or it is an issue not covered by your warranty. Look up other offices on the web and contact them and if they insist you call Franklin, tell them you want real customer service and you refuse to allow those people to waste your time.

May 5, 2016 at 5:08 pm

Jan

Yes friends, put the word out there. don’t let your friends buy Nissans. Discourage them any way you can. These bozos in Franklin TN. will take up as much of your time as they can and they will be pretending the whole while that they want to help until they finally decide to tell you the truth; no matter what problem you are having with your Nissan, they will keep you hanging on hoping for help until they come up with a good enough reason not to help. That is all they do. Don’t waste your time. If you want to get their attention, find the addresses for all their offices, write one letter giving the facts and don’t forget to tell them how you feel about it and send it to all of them. I found about 15 offices with 3 of them being out of the country. I am going to dump my Nissan asap. I just hate to lose so much money since I just got it. Any suggestions from other Nissan buying regretters I would appreciate.

May 5, 2016 at 5:24 pm

Jan

Troy, I had some twit named Courtney tell me she was the absolute authority on who Nissan helps. They probably all say that so that you will shut up and go away. That is all they want from you. Some how it is all your fault no matter what the issue is. You caused it some how.

May 5, 2016 at 5:28 pm

Jan

Felipe, no! don’t buy another Nissan. Yes, they think they have resolved your issues or at least they want to convince you they have by simply talking to you. The whole time I dealt with them, I wasn’t sure if they were incredibly stupid people or deceitful. The end result for me showed that yep, it is sheer deceit. Nissan is a sorry company and I don’t know why it is being allowed to operate in the US nonstop with them not offering any customer service for the issues on their cars.

May 5, 2016 at 8:54 pm

Kristi

Yep! I dumped my Nissan just over 4 months ago due to paint issues my 2012 Juke having. They acted like they wanted to help. But came down to it Nope I just had tree sap on my car(per Nissan). When in fact it was rail dust. Because we tried clay bar rail dust remover and the specks were still on my pearl white car.
This company is a JOKE. DON’T BUY S NISSAN!!

May 21, 2016 at 10:31 am

LISA

We have a 2009 Nissan Titan and the paint is black and now fading with white/looks like major sun damage. Is anyone else having these problems? and who can I contact?

June 30, 2016 at 6:55 am

Pie

I’ve contacted every Nissan dealer within the northern Virginia area and have been given the run around. I have a 2012 Nissan Versa which the transmission has gone cuput at 67,000 miles. Called the dealers and gave them my vin number and it is not covered in their so call recall. The car has been out of commission for 8 months now even though I make a car payment every month for something that doesn’t work. I finally had saved enough money to get it fixed and the same thing happened with a refurbished trans. Now I’m out 3,000 dollars and still no car. I’ve read all of the complaints here and enough is enough. Just direct me in how go about a class action suit, I truly believe we have legitimate complaints here that need to be addressed. I’ve spent thousands of dollars like a lot of you and now we must bind together and fight back.

July 1, 2016 at 11:22 am

Robert Montes

Same here I keep calling some dude named Landon that is supposed to be looking into my claim but he never returns my calls this is my first and last Nissan I will ever buy it’s junk. Air conditioning compressor went out on my 2013 Altima 100 degrees in Texas with a black car / black leather those %%%% in Tennessee don’t care Nissan Sucks

July 20, 2016 at 12:13 am

Kimberly Carmouche

It saddens me that no one has posted any complaints against Nissan when so many of us are having such difficulty dealing with Nissan North America. I owned a 2012 Nissan Xterra for about 4yrs never had any issues and was very happy with my truck. Well as an attempt to get a better intrest rate I traded for a 2015 Nissan Altima in February 2016 and this is when my nightmare started..something of somekind was being emitted from the ac and the residue was getting on my skin, in my hair, it made me cough and gag and sometimes vomit while driving.
I was told by Nissan Consumer Affairs to bring the car back to the dealership, that this was the first step well the dealership looked at me like I was lunatic and advised without any testing that nothing was wrong with my car.
I called Nissan Consumer Affairs back again by this time I emld pics of this stuff on my skin. Regional specialist sends a guy from corporate to do a air quality test, corporate put me in a rental for a week and told me to come pick up my car that nothing is wrong. I asked for proof of paperwork from lab results they advised that they couldn’t give me anything in writing. Ive been looking for an attorney and cant find anybody with enough balls to take this case. I downloaded a microscope app on my phone and have tons of pics of whatever it is coming out the ac as a result the entire interior of my car is contaminated.
Im fighting these low down diabolical corporation. Ive also opened complaint with the NHTSA as well.
I pray that no one has to experience what Ive had to endure with this company called NISSAN NORTH AMERICA.

February 26, 2017 at 7:53 am

Dayna

They insane!! They lie and claim everything fine with your car and standard. BS. What is NHTSA?

All of you here should be complaining to BBB and reach out to your state senators.

August 10, 2016 at 12:08 pm

Jackie Monahan

This Nissan Night mare is killing me –I bought this car because I was told it would easily last 200,000 miles.- So I bought a NEW LOADED 2009 Rogue… Replaced CVT at 195,000 miles. Of course first the dealer said I had $1300. of other problems that I had to have fixed and pay for before they admitted that the Transmission was dangerous and needed to be replaced. (BTW: Those repairs were not needed to the point that my real mechanic want to take the to court). -But at that point my car was in pieces and I felt that I had no choice. Literally as I paid the $1300. they said – Before you leave lets check the transmission…
SO the first one was admittedly defective but it did last 195,000 miles.
60,000 miles later the replacement left me in several dangerous situations and finally completely died. $5000. To have this fixed. Again with $1300 of other repairs that need to be done in order to get the transmission fixed
So my first defective transmission was better than the replacement.
Now Nissan will not help at all????
Class Action Suit?
BBB?
Where do I turn?
No I can not afford a new car and now that I just paid another $5000. to have this fixed I am instead paying on repairs that Nissan should have paid.
BTW: I have charted all the repairs I have made on this car and it is unbelievable. Since when does a drive shaft go? And this is primarily all highway driving on cruse control.
Help. Please tell me where to turn – Send to Jackie1156@aol.com

October 26, 2016 at 10:35 am

Baker

I am having an issue with a certified pre-owned 2013 Nissan Pathfinder that was sold by a Nissan dealership CPO and having not been in any accidents only to have 3 reported accidents on CARFAX. Per Nissan’s marketing group and documented via email by a Nissan representative that no Nissan vehicle can be sold CPO having “any” reported accidents on record.

I am working with the dealership to give the vehicle back due to this issue and am clearly running into issues with the dealership and Nissan Consumer Affairs.

Anyone have any advance to assist with this issue?

Thank you

March 2, 2017 at 7:38 am

sandra schneidwind

Have you had any luck?

June 5, 2017 at 3:49 am

I am currently in process of filing suit under the Unfair and Deceptive Trade Practices Act.

June 6, 2017 at 8:41 am

sandra schneidwind

Sorry what was your original post?

November 17, 2016 at 11:33 pm

Al Andrew Mendoza

I bought brand New Nissan Rogue SV 2016 on mid June 2016 after 3 months the transmission fluid leak, Nissan service do all the repair after this only a month later, I was driving going back home with my family i notice smoke coming from the hood and i found the leak under the hood again…. i feel disapointed and worried to the safety of my family and asked myself why do i change my Ford Escape to Nissan Rogue and only 3-4 months there is an issue of the quality of cars engine… I really really hope Consumer affair will help me to replace this car 😦

December 7, 2016 at 4:41 am

Wanda Carter

This is just terrible all the Nissan owners having problems with their vehicles. I am a 2006 Pathfinder owner and the coolant and the transmission fluid mixed and caused me a lot of money to get fixed. I complained to North America Nissan was told there’s nothing they can do. I may not be able to do anything but one thing is for sure, everybody I come in contact with, I warn them and will continue to do so. This is unfair to the buyers and Nissan should be held responsible.

June 2, 2017 at 7:54 am

Danielle

Nissan fuckin sucks they refuse finfic my vehicle under warranty and are trying to blame me for the problem

Does anyone have direct numbers I’m so sick of waiting for call backs

December 10, 2016 at 10:29 pm

Janice Pfeiffer

I don’t believe any Nissan people care about you as a customer and I don’t believe any of them are going to reimburse you anything. In fact, I think they get off on playing games with you. Their customer service people are supposed to be in Franklin TN. Don’t even call them at all. The one who claimed she is head of the whole customer service division who calls herself Courtney, she is the worst and she appears to get off on insulting you so that you will go away. I have complained to every department they have. There’s nobody concerned about customer service. Some stories suggest that they are so busy with internal feuds that they aren’t the least bit inclined to assist the customer. If you talk to one in Franklin, TN, they will tell you that you aren’t even entitled to the things your dealer told you have. In fact, it seems the corporate people don’t even know anything about the cars they are producing at all.

By now, any group that deals with cars knows that Nissan has no customer service. I think it is time that past customers start putting pressure on government agencies to either stop them from selling their trashy cars in the US or force them to make better cars and be responsible for what they sell. That is what it comes down to; they are just plain irresponsible. Obviously they are shafting American consumers and it has been going on long enough that it can not be denied. Complaints concerning the lack of customer service in Nissan is legendary and my guess is they give people bonuses for truing people away.

When I complained to the BBB that they belong to, I got a response saying I should understand their position since I didn’t have one in their opinion. That’s just it. You should appreciate the opportunity to buy their cars that constantly have recalls and you should feel grateful for being allowed to pay charges for fixing the defects.

January 3, 2017 at 4:04 pm

Jeff L.

I have 2006 Frontier with 54000 miles. l’ve replaced the radiator before there was a problem. I have also repaired the secondary timing chain after it started whining. A local shop did the repairs. They did an excellent job. They referenced All Data bulletin #NTB09-128A for the timing chain. This should have been recalled years ago. Nissan is absolutely no help. The only alternative for Nissan owners may be a class action. Good luck to all.

January 4, 2017 at 9:44 am

Karen Lee

Every single email address came back. S UNDELIVERABLE

February 4, 2017 at 9:06 am

Shanon

I had a 2015 Nissan Sentra that my husband who is disabled put $7000 down on a 14,900 car. This was Aug 1st 2016 and the car was purchased at Findley GMC in AZ. It had problems from the get go and only had 23000 miles on it. Findley would not take to to be serviced in AZ instead Henderson Nissan in NV 90 miles away. It had been there 3 times for the same thing. 2nd time supposedly they installed a BRAND NEW transmission. The car lost power after this and waz returned to Henderson Nissan where no problem found. It was on its way for the 4th time when I decided to drive to Henderson myself. They thought it was on their lot. Then the Salesman Drake said there was an accident value at $750 on it (we purchased it used ). He kept saying it was unsafe. Why wasn’t it fixed after all this time. This is only 4 months later. He said we needed to get out of the Sentra… No I wanted it fixed by them. He said we would get low Kelly Blue Book because of the accident, would have to put another $1000 down, and it COULD NOT be resold on their lot. He got me into the finance manager who financed me thru Nissan. He was rude and pushing with paperwork. Then come to find out they added a service contract which is another word for extended warranty which I do not want. Charged 695 for GAP that I can get thru my insurance way cheaper and doubled my car payment on a Nissan Versa that I hate and come to find out it was a brand new 2017. They gave me zero options when wanting to buy used or keep my payments the same as the Sentra. This has put a finacial and emotional toll on us. Plus I hurt my back at work so I am unemployed. I have called Nissan Motor Corp with no answers not to mention horrible customer service. I personally just wanted my Sentra fixed which was their responsibility. Henderson Nissan will not answer my phone calls or emails.

February 26, 2017 at 7:28 am

Dayna

I’m having similar issues too. Disgusted with this company. Please include me in any class action law suit informtation or any groups. I’m filing a complaint with the BBB and reaching out to the attorney generals office of NY. I am mailing the CEO, anyone else and general manager of the dealership I am fighting with. Any advice or suggestions are welcomed. TIA for your thourough research. Greatly appreciated!!!

Daynalkashdan@yahoo.com

Thanks!

Let’s stand united together
Dayna

February 28, 2017 at 1:34 pm

Dayna

***** MOST RECENT INFORMATION***

Just got rejected by Nissan corp. dealership can careless. Nissan corp mailed us a letter to reach out to

This is a secret department that will help you with your troubles. 100% free no cost to you. They urged me to let everyone here know that this is available to dissatisfied consumers like us

It’s a 2 part program
1. Mediation – conference call between mediator, Nissan corporate and consumer. They listen to both parties and if nothing gets resolved. Next step is …
2. Arbitration- meet with them in person and discuss dispute and everything. Free “trial/hearing”. Nothing to lose. Everyone that is unsure of the next steps this is it folks…

You can reach them by phone or file a claim on line

Include copy of registration, lease agreement, include a case number if you have and your VIN #.

1800-955-5100 option 1. Hold for an operator ask them to transfer you to the auto program section of BBB

File a complaint at http://www.BBB.Org

Any questions or need assistance please feel free to reach out

Daynalkashdan@yahoo.com

Good luck! Let’s not let the mae animals get away with taking advantage of us. Without us they wouldn’t be in business.

FYI. The Nissan of garden city is where I leased my car they have a D- rating!

March 2, 2017 at 8:55 am

sandra schneidwind

Hi guys I’m having a Nissan problem of another sort. I’ve been reading thru your posts and am amazed at how bad Nissan is. Anyway my experience was deceptive sales . I did catch what they were doing before I signed the very last page. But that left me with no car and 4 wasted days of time and money. And my beautiful fully loaded car gone in an instant. But I may have dodged a cannon ball after all I read here. I also looked up social media reviews , literally 60 reviews with 1 star ‘s. 5 -5star reviews I continued researching because i don’t know why but I just cant let this go and with so many people complaining its just not right. I did just find an article and website that has great info on what to do with your complaints. Also keep scrolling down after the article and comments. There’s some great resources and more helpful sites. Good Luck …….

http://www.realcartips.com/newcars/308-how-to-file-complaint-against-dealer.shtml#toc

June 1, 2017 at 6:59 am

John Deshaies

Both floorboards of my 2008 Maxima bought brand new are rotted out. Nissan knows there is a problem with the water pattern hitting under these cars. Nissan would not assist with this issue for me. Cost 700.00 to repair. Goodbye Nissan . Its my 3rd Nissan but never again.

June 6, 2017 at 9:51 am

Dayna

I’m having problems. Refusing to do anything. Just lease last year. 1.5 years left. Rogue select as well

Daynalkashdan@yahoo.com

June 28, 2017 at 12:32 pm

Arva Loveland

I understand this thread is old, and I should have researched earlier, however, I have mounting issues that I don’t know how to fix!

In December 2016, we began to have huge issues with our 2008 Nissan Pathfinder. The transmission failed due to the cracked radiator, which is a common problem with Nissan Pathfinders, and because we still owed money on the vehicle ($10,000), I took out a loan from my local credit union for $6000.00 to fix it. So now, we owe $16,000 on a vehicle that isn’t worth $7,000! In April (less than 4 months after paying for a new transmission and radiator) the 3rd cylinder stopped firing, another $500, and then just last week, June 23, 2017, when starting the Pathfinder, our garage quickly filled up with black smoke! Upon having it looked at, a ring has cracked and after labor, consisting of taking out the entire motor, will cost us over $2000.

I understand this vehicle is 9 years old, and problems with cars are expected. We took care of this vehicle, and we feel as though we have purchased a total lemon with never-ending, expensive problems!

During all of this, I was diagnosed with stage 3 breast cancer and have been undergoing treatments and we have desperately needed this vehicle to get to doctor’s appointments, chemotherapy and radiation appointments and we have had to rely on other people because of car problems! We are currently so upside down on the Pathfinder that I really have no idea what to do!

If anyone is out there that has an idea – I am all ears! We can’t afford to get a new car (because of how much we owe) and now we have to jut park it, because I can’t pay to fix it!

Do I write a letter to Nissan Vice President?? Do I write a letter to everyone listed on this website??

PS – so glad I fund this website…. so sad that Nissan is so horrible!!

Thank you in advance for any help!! And sorry everyone has had so many problems!! 😦

Arva Loveland

arva.johnson@yahoo.com

July 6, 2017 at 5:06 pm

Belinda Poston

My daughter is having problems with the transmission in her 2010 Nissan Rogue. Extended warranty was supposed to cover to 120000 miles. Hers went out with 122000 miles. She had taken it in prior to that and they flushed the transmission. How convenient huh. Then she finds out that when they bought the vehicle with a little over 34000 miles on it that it had a new transmission just installed. They were not made aware of that until just a few days ago. They told her that they would try to get it replaced free of charge. Well they came back to her and said they were going to pay half which was 1526.44 or around that. I called Nissan Consumer Affairs and got a case number for her. She got a call this evening July 6 that it was over 1600.00 She is calling Consumer Affairs back. I feel they should have replaced the transmission free of charge since that transmission doesn’t have 120000 on it.

August 16, 2017 at 4:27 pm

Danielle

You have to also file a complaint with better buussiness bureau and the only way to get anyone to to listen to u is file file the complaint with them online and then they will deal with nissan corporate u also Need to tell consumer affairs ur going to sue nissan and then they will not deal with u and assign ur case to an arbitrator , however I contacted BBB filed the paper work online and listed all the idiots I spoke to concerning consumer affairs and after I filed my BBB complaint I finally received s call from nissan arbitrator willing to work with me and here my case it was nothing but hell with these people

August 16, 2017 at 4:04 pm

Yvette

How can I obtain a refund for my car that has multiple issues. 2015 Nissan Rougue

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