Contact for this blog:
Please contact me at dontbuynissansentra at gmail.com (replace _at_ with @).
Here are some links to Executive lists and bios:
Nissan Legal Counsel
Legal and Government Affairs, and General Counsel
Nissan North America Inc
1 Nissan Way
Franklin, TN 37067
Phone: (615) 725-2252
Fax: (615) 967-3856
Michigan Licensed: 11/23/1998
Executive Specialist to Mark Kaczynski & Andrew Tavi
+1 615 725 8102 – Office
+1 972 607 7859 – eFax
Nissan Corporate/Consumer Affairs Contacts:
If you are having problems with your Nissan, below are some contacts I’ve been dealing with over the past 4 years in Consumer Affairs at the Corporate office in TN (with the exception of Brad Thacker who will not respond to me). If you call in with a problem they should open a file each time, so you want to make sure to get that file number for your records to prove you’ve opened a case with Nissan Corporate. Take very detailed notes of everything they say, because I’ve been lied to numerous times by representatives of Nissan (discussed here: Trust and Accountability) so if your case ever goes to court, or even to put together a detailed file like mine, detailed notes including date and time you spoke to people help create a legal record). Listed in order of importance:
Bradley D. Thacker
Vice President, Total Customer Satisfaction Nissan Americas
Brad Thacker is vice president, Total Customer Satisfaction (TCS) for Nissan Americas. He is responsible for ensuring complete satisfaction among Nissan and Infiniti owners across the Americas region, which includes Canada, the U.S., Mexico, Brazil, and 37 additional markets in Latin America and the Caribbean. His responsibilities also include Nissan’s Product Safety department. Despite this, Nissan Consumer Affairs refuses to give out his phone number saying it’s “internal information.”
Melvyn Lemus (Service Manager, Universal City Nissan) left me a message in February 2012 saying he had received a phone call from Melissa Ortiz. I can then assume she was the person in Nissan’s Arbitration department who was handing my case. I can then assume that the email above is her email (I have not tried to email her though, so it’s unverified at this point).
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
From my personal experience, Mary likes to send out postcards asking if you’re satisfied with Nissan’s service, and then she will spawn you off on an underling, not deal with you directly, and do nothing to ensure that you are satisfied.
Email List for Executives and Consumer Affairs
Here’s a quick email list for Executives and Consumer Affairs. I haven’t confirmed all the Executive emails, but I should be able to in the next couple of days and will update this list with all their titles, and a couple of their assistants are below (Tammy Sheets and Vicki Sosa). A few of them have a different ending because @nissan-usa.com does not work for the CEO and a couple other top dogs, and so far @nissan.usa.com has not been returned from emails I sent. So if you are having the same problems as me with your Nissan, you may want to start by sending a mass email to all of these:
Universal City Nissan
Since Univeral City Nissan had my former Sentra 12 times in 3 years and never fixed it properly, and so far refuses to refund the service charges for services that never fixed the Sentra, I thought I would list some on the contacts for this dealership in case anyone else has problems with them — make sure to check out their Yelp reviews (1, 2, 3).
Disclaimer: I am not a lawyer and I do not offer legal advice; any advice or suggestions should be researched by you and decisions made based on your own research.