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September 19, 2012

Nissan owner reports deceptive pricing practices at Crown Nissan in Birmingham

Nicole Cross, a Nissan Altima owner, emailed in the story below.  This particular story interested me because like I have previously reported, I personally have had a rep in a Nissan dealership parts department quote me a different price, a lower price, than a rep in the service department.  I reached out to Bob Cruthirds, General Sales Manager of Crown Nissan for comment, but he never responded to my inquiry.

Read her complaint:

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Date: Thu, Aug 9, 2012 at 9:47 AM
Subject: CONSUMER ALERT
To: bobcruthirds@crown-nissan.com, bjscales@shopcrown.com
Cc: info@centralalabama.bbb.org, Catherine.Perez@nissan-usa.com, tammy.sheets@nissan-usa.com, carla.bailo@nissan-usa.com, vicki.sosa@nissan-usa.com, melissa.ortiz@nissan-usa.com, anna.naraeva@nissan-usa.com, mary.baumgartner@nissan-usa.com, melody.benedict@nissan-usa.com, Kisha.Benedict@nissan-usa.com, dontbuynissansentra@gmail.com

Good Morning,

I purchased a Nissan Altima from Crown Nissan in Birmingham, Alabama in October of 2011. The purchasing experience was pleasant and professional. I have since recommended many friends, family and co-workers to this dealership to purchase their vehicles.

I have had trouble in the past with shoddy repair shops so anytime I have a problem I prefer to go straight to the dealership mechanics to have my issues corrected. Most recently, I realized there was a problem with one of my tires as it appeared low and I was frustrated when I was unable to pump any air into the tire. I called the parts and services departments on Friday, August 3, 2012 to ask questions about the issues I was having and to get an estimate on the costs for repair and time it would take to complete the job. I believe I spoke with a man named John from parts, who told me that I did not need an appointment that day and that I could come right in. He also gave me a price to replace the part he thought I needed from my description of the problem (air valve $118 + tax) along with the price to reprogram the sensor ($98). I specifically asked if there were any additional charges for things like balancing and remounting the tire, which he answered NO.

Upon my arrival to this shop I was shocked when another service representative, I do not remember his name, told me that I would most likely have to wait at least two hours before he could look at my car. Then he went on to quote a price for the repair that was twice what John told me on the phone earlier that morning and included charges for mounting and balancing. This representative also stated that the labor cost was $100 per hour and that it would most likely take at least one hour to complete. Of course I told him what was quoted to me earlier that morning and that I specifically asked if I needed to make an appointment for service and was told to “come right in”. I even gave him the name of the person I spoke with. This representative told me he had no idea who I could have talked to on the phone and that the quote given was incorrect and the waiting time was extensive for that day. I was extremely distraught over the obvious disregard for my concern over the discrepancies between what was told over the phone and what was said at the shop. This service representative never even bothered to look at the tire to make sure the issue I explained was even the problem. I asked to speak with John but the representative would not tell me who he was or if he was even there. I saw another man standing behind the service desk watching as I spoke who never said a word or even offered any assistance. The service representative I spoke with was not helpful, rude and showed a total indifference to my needs or the potential dangers I could face being forced to drive elsewhere on this faulty tire. Roadways in Birmingham, Alabama consist of many hills, bumpy roads and extreme temperatures all causing additional stress and ware of the tires.

Even though it was raining and I was extremely nervous about driving any further I managed to make it to another repair shop. I was shocked to find out that the part I needed replaced costs less than $10 and took less than 20 minutes to install! It is a shame that these mechanics can be deceptive, predators of loyal customers. I am insulted at the blatant attempt to take advantage of me, assuming women motorists do not know better. This unfortunate experience has severely damaged my impression of the services received at this dealership and Nissan as a whole for employing these types of individuals. Needless to say, I will no longer be boasting over the great team and service provided. This needs to investigated further and I intend to use every influence in my power to ensure that something is done to prevent other women from falling victim to these repair scams hidden behind the false since of security provided by a national brand.

Nicole Cross

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This is why you:

DON’T BUY NISSAN

BUY THE COMPETITION

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Changing the world one post at a time.  Dedicated to providing current Nissan owners with information to help them, and to all consumers to provide research in order to help them learn that you: Don’t Buy Nissan, Buy the Competition.

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS.

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May 26, 2012 (updated May 28, 2012)

Universal City Nissan calls police on Nissan Owner for legally protesting

So I’m not the only one who Universal City Nissan has upset with their poor service.

Nissan Owner Ann Chong emailed into my blog back in March of this year writing, “Universal City Nissan has had my car for about 3 weeks and they have given it back to me several times with more damage done to the vehicle EVERY time.”

Ms. Chong took the advice a lemon law lawyer gave to me that I previously posted on my blog (Information for all car owners) and went out to Universal City Nissan today to protest their shoddy work on her car.  Here is what she wrote in an email to Bill Mastroianni–the same General Manager of Universal City Nissan who refused to issue a refund to me or even acknowledge the allegations I had of his service department’s shoddy work (UCN had my former Sentra 12 times and never fixed it; read more here)–and to Melvyn Lemus, the Service Manager who refused to service my Sentra the 13th time on February 2, 2012 after I had it towed there by AAA:

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From: Ann Chong
Date: Sat, May 26, 2012 at 10:42 PM
Subject: Dear Nissan, Thank you for calling the police on me!
To: melvynl@sageauto.com, billm@sageauto.com, lsage@sageauto.com

Dear Bill,
I’m sure your employees informed you about the protest outside today. (Most of them were outside taking photos and or hitting on me!)
I felt the protest was necessary to get my point across. I DO NOT appreciate being ignored. I’m sure the other disgruntled customers feel the same way.
Oh, and thank Melvyn for calling the police! Seriously?!?
I was NOT on your property and I was NOT breaking the law.
I was exercising my First Amendment Right.
If I had been doing something wrong, my ass would be in jail right now. But as you can see I’m a free woman!
Calling the police just added fuel to my fire……………………………
Have a great weekend, I know I will~~
Ann

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Once again, proof of how Nissan treats Nissan owners — by calling the police on them.  This is why you:

STAY FAR AWAY FROM UNIVERSAL CITY NISSAN

AND

DON’T BUY NISSAN

BUY THE COMPETITION

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Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS.

February 10, 2012

Nissan Class Actions and other unsatisfied Nissan Owners

After the Nissan Executives and Nissan Legal fail to return any of my phone calls or emails this week, I wanted to provide some more research showing Nissan overall as a company, showing it’s just not the Sentras that have a problem, so that you can make an educated decision as to “Don’t Buy Nissan” and to “Buy the Competition.”  Nissan clearly is not interested in “winning lifelong customers” looking at all this evidence and by the fact that Corporate will not return your calls or emails when you have a problem with your car.

 

Class Actions Against Nissan:

CLASS ACTION LAWSUIT AGAINST NISSAN RELATING TO RADIATOR AND TRANSMISSION DEFECTS IN CERTAIN VEHICLES
In 2010, Mr. Mendelsohn and Mazie Slater Katz & Freeman, LLC, filed a nationwide class action lawsuit against Nissan relating to reported defects in Nissan Pathfinder, Nissan Xterra and Nissan Frontier vehicles. To date, Nissan has denied liability for this problem and continues to fight our case.
http://www.transmission-lawsuit.com/

 

NISSAN MAXIMA, ALTIMA & QUEST AUTOMATIC TRANSMISSION CLASS ACTION
LAWSUIT COMPLAINT

A class action lawsuit has reportedly been filed against Nissan North America, Inc. and Nissan Motor Company, Ltd. (“Nissan” or “Defendants”) in the United States District Court for the Central District of California (styled Howard Teba v. Nissan North America, Inc. and Nissan Motor Company, Ltd., Class Action Case No. CV 12-00332) alleging, among other things, that Nissan manufactured, distributed and sold 2004 through 2006 Nissan Maxima, 2005 through
2006 Nissan Altima and 2004 through 2007 Nissan Quest vehicles equipped with automatic transmission that allegedly contained a defect that causes breakdown, transmission slips, delayed shifts, acceleration surging and/or mechanical failure, according to the Nissan Maxima, Altima & Quest Automatic Transmission class action lawsuit complaint.
http://classactionlawsuitsinthenews.com/class-action-lawsuit-complaints/nissan-maxima-altima-quest-automatic-transmission-class-action-lawsuit-complaint/

 

REPORT: NISSAN GT-R CLASS ACTION SUIT OVER TRANSMISSION FAILURES SETTLED
It was nearly a year ago when we reported on a NAGTROC forum user getting hit with a $20,000 bill to replace his toasted transmission after using Launch Control (LC1) on his GT-R….
http://www.autoblog.com/2009/09/20/report-nissan-gt-r-class-action-suit-over-transmission-failures/

 

CLASS ACTION: ODOMETERS
A class action lawsuit has been filed against the auto manufacturer for allegedly making defective odometers. The lawsuit claims Nissan intentionally and negligently designed odometers in its 2004 to 2007 Nissan and Infinity models to inflate the represented distance traveled by between 2.5 per cent and 4 per cent.  The inflated mileage means car owners have not received the full benefit of standard or extended warranties. The suit claims owners will also see a reduction in the resale value of their vehicles resulting from the inflated kilometers.
http://www.lawyersandsettlements.com/case/nissan-canada-odometers.html

 

More complaints from Nissan owners

NISSAN SENTRA
“I bought a Nissan Sentra brand new. By the time it got to 50,000 miles, I had to replace the crank sensor, speed sensor, and mass air flow sensor. This car really sucks.” -Carmen of McCalla, AL
“My 2004 Nissan Sentra will not start. When the weather is cool, it takes over thirty minutes for the car to start if at all. One day in the winter, we had to let the car sit a whole week before it would even start to crank. We replaced the camshaft sensor 2 times within a year and a half. We spent over $800.00. Now it’s happening again less than 6 months since the last camshaft sensor replacement.”-Stephanie of Dallas, TX
“2003 Nissan Sentra 1.9 L. fuel pump has gone out twice…very hard at starting…the pressure valve in the fuel pump itself is going bad. I really believe that at 500 dollars for a fuel pump they should last longer than they are.  I would also like to talk to someone about a class action lawsuit against them. They are aware of the problem but seem to be doing nothing about it to fix it.”–Kelley of Pensacola, FL
…and many more
http://www.consumeraffairs.com/automotive/nissan_sentra.html

 

NISSAN ALTIMA – ENGINE PROBLEMS
“Now, I have a $5,000+ repair bill, needs cat converters, mass air and flower sensor (2nd in a year). They said it wasn’t covered because someone “tampered” with it….”-Jennifer of Albany, NY
“I had to have the head gasket fixed and in less than 3,000 miles, complete engine failure….” -Shirley of Stevens, PA
…and many more
http://www.consumeraffairs.com/automotive/nissan_altima_engine.html

 

2005 NISSAN MAXIMA REVIEWS
Summary: Disappointing and expensive
Summary: Don’t buy   Faults: The transmission is REALLY BAD.
Summary: A costly mess
Summary: This car is not reliable, would not buy another
http://www.carsurvey.org/reviews/nissan/maxima/2005/page-3/

 

NISSAN REFUSES TO RECALL MURANO DESPITE MAJOR CVT PROBLEMS
The common thread that has caused me not to buy the Murano is the universal serious problem with the CVT transmission and Transfer Plate which costs $4-6000 to replace when it cracks or fails, which usually occurs between 65,000 or miles. Nissan claims it is the consumer’s fault
http://perrya.hubpages.com/hub/Nissan-Refuses-to-Recall-Murano-Despite-Major-CVT-Problems

 

NISSAN SYLPHY CLUB: CAR PROBLEMS
Let me share with you all issues I faced after used Nissan Sylphy for ~2 months….
http://z10.invisionfree.com/SylphyForumMalaysia/index.php?showtopic=406

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Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS AND WHY YOU:

DON’T BUY NISSAN

BUY THE COMPETITION

January 29, 2012

More Sentra complaints on Consumer Affairs website

Just found many more Nissan Sentra complaints, many of those similar to mine, on the Consumer Affairs website here:

http://www.consumeraffairs.com/automotive/nissan_sentra.html

And I’m realizing now that many Sentra owners are having to have parts replaced that are covered under the 8 year/80,000 mile “EPA EMISSIONS WARRANTIES“, and I’m assuming Nissan is charging them – I remember reading in other posts on other forums that people were charged multiple times for the ECU/ECM which is covered under the EPA warranty.  So it appears Nissan has ripped off many of their customers, just like me.

When I have a chance, I’ll look through and do an analysis on the above complaints.

1/2/2012 – UPDATED 7:30am

New Research Posted, UPDATED

Here’s some new research I just found on two 2002 Nissan Sentra SE-R’s who both had ECU’s (also called ECM) replaced and then still had problems after that, and a report of a a 2007 Sentra where the dealership says the motor needs to be replaced that described the same stalling problems as mine:

Other Nissan Complaints 2012 new research updated 010212 730am

So this may not be limited to just 2002 Sentras since the 2007 is  experiencing the same problem, and Nissan may be using the same ECU’s and ETB’s built by Hitachi in their 2007 Sentras, and/or 2002 through 2007 Sentras.

Check out the “Research / Others’ Complaints” page to see previous research from 2010.

If you have a similar complaint with your Nissan Sentra, please email me at: dontbuynissansentra at gmail.com (replace _at_ with @).