February 3, 2012
Lies and the Lying Liar Nissan Reps Who Tell Them
The title of Al Franken’s book Lies and the Lying Liars Who Tell Them is one of my favorite titles. The title of this section “Lies and the Lying Liar Nissan Reps Who Tell Them” is inspired by the title of his book. While the lies continue just as of yesterday from representatives of Nissan Corporation, and while previous lies are reported in my file on the research page, I thought it would be best to post them all here to keep an ongoing list of of the lies and the lying liar Nissan reps who tell them.
After reviewing all my notes from the past again this week, I would like to note that I now realize that Nissan Corp. is the true enemy of the Nissan owner who will not stand behind their own warranty, service or parts.
From my understanding, each Nissan dealership is franchised and owned by a separate entity (while there may be a corporation like Sage Auto or Auto Nation which owns several dealerships including several Nissan or other manufacturers) which is a separate business from Nissan Motor Corp. (the CA agent of Nissan Corp. located in Gardena, CA) or Nissan North America, Inc. (located in Franklin, TN). Because the dealership and the manufacturer are separate businesses, they will often point fingers back and forth on who is responsible for what, while the Nissan owner is stuck in the middle, forced to argue with both of them like I have been doing. And this is a very exhaustive experience that has actually made me physically ill in the past two weeks causing me to miss two days of work, and has stressed me out in the past many times as well.
At the end of the day, a Nissan car is the responsibility of Nissan Corp. who manufactured it. Therefore a defect or design flaw, which shows up with a Sentra breaking down 19 times in 4 years due to the same or similar idling/shut down problems, is the responsibility of Nissan Corp. to make right and buy back.
On behalf of all Nissan Sentra owners who have been through the same experience as me in which I have research proving my Sentra is not an “enigma” or “anomaly”:
SHAME ON YOU NISSAN CORPORATE
I cannot stress the main theme of this blog enough, since Nissan Corp. refuses to stand behind their warranty, service, or parts:
DON’T BUY NISSAN
Now here is a list of the lies and the lying liar Nissan reps who tell them:
Anna Naraeva
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
anna.naraeva@nissan-usa.com
Phone: 615-725-7376
Fax: 615-967-2559
Facebook: http://www.facebook.com/people/Anna-Naraeva/1646221651
On February 2, 2012, Anna writes me in a letter that “you are welcome to take your vehicle to a Nissan dealership to get your vehicle repaired with genuine Nissan parts and by Nissan certified technicians at your expense.” That same day she refused to allow Universal City Nissan to diagnose my car or even touch my car, according to Melvyn Lemus, Service Manager, after I had it towed there by AAA after Mel offered to diagnose it for free. Anna is a lying liar Nissan rep.
In addition, during my conversation at 5:25am PST on February 2, 2012 with Anna, after discussing that Nissan Corp is refusing to buyback the car, Anna said something to the effect of “you can try to get Universal City Nissan to buy it back.” I relayed this comment to Mel Lemus and this upset him because he commented “why should a dealership have to buy back the manufacturer’s product.” According to Mel, in his conversation with Anna, she denied saying that. Once again Anna, you are a lying liar Nissan rep.
I 100% retort that Anna absolutely said something along those lines, because I would never come up with the idea that a dealership should buy back a car when I believe that it is a manufacturer defect. If it’s a manufacturer defect, it’s the manufacturer’s responsibility. Therefore I would not have come up with that idea myself or say it – therefore Anna definitely said something along those lines to me and we discussed it for several minutes as I remember questioning her like, “really, I can ask Universal City Nissan to buy it back when they are the dealer?” Therefore Anna absolutely lied to Mel Lemus when she said she didn’t say that. Therefore Anna, you are a lying liar Nissan rep. and you disgust me in the way you have handled my case.
You are the reason my car sat for two days and nothing was done with it. You are the reason I had to take the bus to work today. You are the reason I have been sick for the past two weeks and stayed home sick two days because you failed to help me and get my car fixed properly since it broke down on 12/21/11, 12/30/11, 12/31/11, 1/31/12, 2/1/12 and 2/2/12. Shame on you Anna. How do you sleep at night doing the job that you do?
MORE LIES AND THE LYING LIAR NISSAN REPS WHO TELL THEM CAN BE FOUND IN THE POSTS HERE:
MORE LIES AND THE LYING LIAR NISSAN REPS WHO TELL THEM
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My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.
THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. TREATS THEIR CAR OWNERS AND WHY YOU:
DON’T BUY NISSAN
4 comments
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March 18, 2013 at 12:27 pm
Frustrated
I am struggling with Infiniti–which is owned by Nissan–over design flaws in their HVAC system that leads to their cars filled with mold spores. I have owned 5 Infiniti vehicles and of the 5, I believe 3 of them caused me health issues due to mold in their ventilation systems. My current 2012 model has been the only confirmed one to have mold. Infiniti is refusing to do anything to provide a permanent resolution. I am trying to go through the Better Business Bureau but have been told that it could take at least 40 days. My car has been setting on the Infiniti lot since 2/12/13.
I have dealt with 3 Infiniti Consumer Affairs reps and all of them have been very deceitful and unwilling to simply do the right thing. I feel Infiniti would rather spend money to lose me as a customer that spend money to do the right thing.
March 13, 2014 at 11:44 pm
Betsy Nickoloff
What they don’t tell you is that Nissan consumer affairs is not eve run by Nissan! It is run by Teletech Holdings from 1230 Park Ave, Amerherst, Ohio. The so called Regional Consumer affairs associate is a guy sitting in a cubicle that makes $12.50 an hour and is empowered to authorize$250.00 a complaint which is not very helpful when the CVT Transmission on your new car fails two days after you bought it!
Reply
June 9, 2014 at 4:22 pm
Alex
Yes I have been done too I bought a brand new truck which was damaged during the transportation form BILL RAY Nissan in Orland . they hide the problem and sold it to me . after a few hours when I came back flat out they told me to take it up with Nissan when I contacted Nissan they didn’t replace my $ 48000 over priced Titan instead they offered to repair the twisted chase amongst many other problems.. . a mouthy girl from Nissan who claimed to be the god for the region named RikKi flat out told me you bought a lemon we are sorry. go to better business bureau. she may get a promotion for brushing the customers away but Nissan will pay by loosing loyal customers.
April 23, 2016 at 8:13 pm
della niblett
I wouldnt go to Riser Nissian in Hot Springs Arkansas to buy a car. They tell you they will give you so much money in cash and so much for your car and your payments will only be 300.00 a month plus they will pay sales tax. This was all in writing. When you say yes to the deal they wrote down they say we’ll be right back and Then come back and tell you they need 4 more dollar a day from you which make the payment go to 420.00 a month. I had already told them I could go I’ve 300.00 per month. When I went in to talk to the used car manager I told him what was told to me verbable and in writing he more less called me a liar. He was very rude. They just try to take advantage of people and They are liers and just try to ripe people off. I will be going back to Allen Tillerys or some where else.