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February 15, 2012

Universal City Nissan lied to the Better Business Bureau

I reviewed my complaint with the Better Business Bureau filed 12/03/10 against Universal City Nissan and they outright lied to the BBB in their response.  In their response, Universal City Nissan wrote, I have “never been charged for any work done at Universal City Nissan.” This is absolutely untrue as I have paid Universal City Nissan $751 to fix my car in January 2009 and their fixes never fixed the idling/shut down problem or the SESL light that continued to come on.

I also find it amusing that Universal City Nissan says I can “call NISSAN the factory if he feels the vehicle is defective and they can open a claim, which in turn they will send a FACTORY technician out to our dealership to check vehicle. NISSAN the factory can then make the determination of what the vehicle needs or deem it to be unrepairable” because I have done exactly that. I have opened 8 files with Nissan Corp., the mechanics at Universal City Nissan have been on the phone with Nissan’s Tech line, and Nissan has sent out a DTS, and still my Sentra shuts off while idling after all of that, AND STILL Nissan refuses to offer a settlement to buyback my Sentra.

Here is the full BBB complaint along with Universal City Nissan’s response:

 

Complaint ID: 98570675

Complaint Details:

Universal City Nissan, Inc.
3550 West Cahuenga Blvd
Los Angeles, CA 90068-1304
Contact: Vasquez, Albert
Phone:(818) 769-8100

Complaint Description – Posted 12/3/2010 11:17:56 AM

Problem # /Date/Problem/Solution #1 1/31/08/Service Engine Soon (SES) Light/Recall R0712 – Reprogram ECM (update of the software). Evap Leak (#1), Resecure fuel cap #2 8/23/08/SES/Idle Air Control Reset (#1): Performed Idle Air Relearn, Reset ECM set idle, Adjust Idle Control Valve. $165 #3 1/9/09/Car won’t start/Codes P0605, Po183, P2128, P1229, P0122. Replace ECM unit (#1) due to pulling too many codes // Main harness pin test, repair fuel pump wire in main harness, $449.00 #4 1/28/09/SES / Code P0455 Evap gross leak (#2). Repair Fuel lines, replace “O” Ring, $302.00. #5 6/6/09/SES, stalls on highway/Code P1456 Evap very small leak (#3), recurred gas cap. #6 7/12/09/SES, no power/Code PO233, replace Throttle Chamber (#1) #7 7/21/09 / SES / Code P1456 Evap small leak (#4), replaced vent control valve #8 7/28/09 / Car shuts off in traffic / Performed air idle learn (#2) #9 12/2/09 / Car shifting hard / Santa Monica Nissan determines there is no communication between the sensor and the ECM (computer), which means it’s an electrical problem, and they want to do a pin test for $575 #10 12/7/09 / SES / Replaced Throttle Assembly (#2) #11 12/24/09 / SES / replace radiator #12 4/24/10 / SES / Diagnostics showed TP Sensor, performed Idle Control Learn Volume (#3) #13 5/12/10 / SES, car stalls / Replace Throttle Body Sensor (#3) #14 11/6/10 / SES / Repaired Ground Wire at ECM #15 11/16/10 / car shuts off in traffic / replace ECM, charge $111.50 for car rental

Complaint Summary

Over the past 3 years, I’ve had my car into Nissan 15 times for service. They have yet to fix it. Every few weeks to 7 months I have to bring it back.

Resolution Sought

I want Nissan to recall the car and exchange for a similar car in return.

Company’s Response

Company’s Initial Response – Posted 01/18/2011
Although vehicle was not purchased through Universal City Nissan, we have made an effort on our end to repair vehicle. [He] has never been charged for any work done at Universal City Nissan because it has all been taken care of by the warranty he has on vehicle. He has taken it to Santa Monica Nissan for work on certain problems that had arisen with the vehicle and may have been charged at that dealership. We understand [him] and would like to help. He can call NISSAN the factory if he feels the vehicle is defective and they can open a claim, which in turn they will send a FACTORY technician out to our dealership to check vehicle. NISSAN the factory can then make the determination of what the vehicle needs or deem it to be unrepairable.
Initial Response Summary
Vehicle has been repaired and covered under factory warranty.

Consumer’s Rebuttal

Consumer’s Rebuttal – Posted 01/19/2011
Universal City Nissan (UCN), in addition to NISSAN Corporate, continue with their lies and total disregard for my case.I was charged $449 on 1/9/09, & on 1/28 another $302 by UCN, both times for wires, I have the receipts to prove it. The next 13 times they covered under warranty after much argument, yet continued to not fix my car properly. My car has been out of service 76 days in 3 years. It’s had 3 throttle bodies and 2 ECMs and a Certified Nissan Tech has told me there is no way these parts could have gone bad in this amount of time–that it is due to incompetent mechanics not spending the time to find the real problem, which is most likely wires and/or the main harness.I have opened three files with NISSAN:6543356, 6671333N, 6989291, and they have yet to send out a FACTORY technician even after I requested it. UCN knows this because I have given Juan Beccera (Service Manager) my long document with all my correspondence. On 12/2/10, David Larush, Regional Specialist under file # 6989291 offered me a 100,000 mile/7yr warranty and then reneged on it after realizing the 7 years had already passed, even though it clearly stated my car was a 2002 in the 15 invoices I sent him.

Company’s Final Response
Company’s Final Response – None Posted

 

 

——

Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS AND WHY YOU:

DON’T BUY NISSAN

BUY THE COMPETITION

February 15, 2012

Change.org Petitions against Nissan

Check out this New York Times article on Change.org: After Recess: Change the World and the power of these petitions to change the world.  I just signed these Change.org petitions against Nissan:

Give payment relief to buyers of 2005 Nissan Xterra’s

Nissan USA: Help Owners of Muranos with Dangerous Design Defects

Nissan Motor Company: Do a recall on Radiators and Transmissions 2005-07 Pathfinder

I may be starting my own soon.

 
——

Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS AND WHY YOU:

DON’T BUY NISSAN

BUY THE COMPETITION

February 10, 2012

Nissan Class Actions and other unsatisfied Nissan Owners

After the Nissan Executives and Nissan Legal fail to return any of my phone calls or emails this week, I wanted to provide some more research showing Nissan overall as a company, showing it’s just not the Sentras that have a problem, so that you can make an educated decision as to “Don’t Buy Nissan” and to “Buy the Competition.”  Nissan clearly is not interested in “winning lifelong customers” looking at all this evidence and by the fact that Corporate will not return your calls or emails when you have a problem with your car.

 

Class Actions Against Nissan:

CLASS ACTION LAWSUIT AGAINST NISSAN RELATING TO RADIATOR AND TRANSMISSION DEFECTS IN CERTAIN VEHICLES
In 2010, Mr. Mendelsohn and Mazie Slater Katz & Freeman, LLC, filed a nationwide class action lawsuit against Nissan relating to reported defects in Nissan Pathfinder, Nissan Xterra and Nissan Frontier vehicles. To date, Nissan has denied liability for this problem and continues to fight our case.
http://www.transmission-lawsuit.com/

 

NISSAN MAXIMA, ALTIMA & QUEST AUTOMATIC TRANSMISSION CLASS ACTION
LAWSUIT COMPLAINT

A class action lawsuit has reportedly been filed against Nissan North America, Inc. and Nissan Motor Company, Ltd. (“Nissan” or “Defendants”) in the United States District Court for the Central District of California (styled Howard Teba v. Nissan North America, Inc. and Nissan Motor Company, Ltd., Class Action Case No. CV 12-00332) alleging, among other things, that Nissan manufactured, distributed and sold 2004 through 2006 Nissan Maxima, 2005 through
2006 Nissan Altima and 2004 through 2007 Nissan Quest vehicles equipped with automatic transmission that allegedly contained a defect that causes breakdown, transmission slips, delayed shifts, acceleration surging and/or mechanical failure, according to the Nissan Maxima, Altima & Quest Automatic Transmission class action lawsuit complaint.
http://classactionlawsuitsinthenews.com/class-action-lawsuit-complaints/nissan-maxima-altima-quest-automatic-transmission-class-action-lawsuit-complaint/

 

REPORT: NISSAN GT-R CLASS ACTION SUIT OVER TRANSMISSION FAILURES SETTLED
It was nearly a year ago when we reported on a NAGTROC forum user getting hit with a $20,000 bill to replace his toasted transmission after using Launch Control (LC1) on his GT-R….
http://www.autoblog.com/2009/09/20/report-nissan-gt-r-class-action-suit-over-transmission-failures/

 

CLASS ACTION: ODOMETERS
A class action lawsuit has been filed against the auto manufacturer for allegedly making defective odometers. The lawsuit claims Nissan intentionally and negligently designed odometers in its 2004 to 2007 Nissan and Infinity models to inflate the represented distance traveled by between 2.5 per cent and 4 per cent.  The inflated mileage means car owners have not received the full benefit of standard or extended warranties. The suit claims owners will also see a reduction in the resale value of their vehicles resulting from the inflated kilometers.
http://www.lawyersandsettlements.com/case/nissan-canada-odometers.html

 

More complaints from Nissan owners

NISSAN SENTRA
“I bought a Nissan Sentra brand new. By the time it got to 50,000 miles, I had to replace the crank sensor, speed sensor, and mass air flow sensor. This car really sucks.” -Carmen of McCalla, AL
“My 2004 Nissan Sentra will not start. When the weather is cool, it takes over thirty minutes for the car to start if at all. One day in the winter, we had to let the car sit a whole week before it would even start to crank. We replaced the camshaft sensor 2 times within a year and a half. We spent over $800.00. Now it’s happening again less than 6 months since the last camshaft sensor replacement.”-Stephanie of Dallas, TX
“2003 Nissan Sentra 1.9 L. fuel pump has gone out twice…very hard at starting…the pressure valve in the fuel pump itself is going bad. I really believe that at 500 dollars for a fuel pump they should last longer than they are.  I would also like to talk to someone about a class action lawsuit against them. They are aware of the problem but seem to be doing nothing about it to fix it.”–Kelley of Pensacola, FL
…and many more
http://www.consumeraffairs.com/automotive/nissan_sentra.html

 

NISSAN ALTIMA – ENGINE PROBLEMS
“Now, I have a $5,000+ repair bill, needs cat converters, mass air and flower sensor (2nd in a year). They said it wasn’t covered because someone “tampered” with it….”-Jennifer of Albany, NY
“I had to have the head gasket fixed and in less than 3,000 miles, complete engine failure….” -Shirley of Stevens, PA
…and many more
http://www.consumeraffairs.com/automotive/nissan_altima_engine.html

 

2005 NISSAN MAXIMA REVIEWS
Summary: Disappointing and expensive
Summary: Don’t buy   Faults: The transmission is REALLY BAD.
Summary: A costly mess
Summary: This car is not reliable, would not buy another
http://www.carsurvey.org/reviews/nissan/maxima/2005/page-3/

 

NISSAN REFUSES TO RECALL MURANO DESPITE MAJOR CVT PROBLEMS
The common thread that has caused me not to buy the Murano is the universal serious problem with the CVT transmission and Transfer Plate which costs $4-6000 to replace when it cracks or fails, which usually occurs between 65,000 or miles. Nissan claims it is the consumer’s fault
http://perrya.hubpages.com/hub/Nissan-Refuses-to-Recall-Murano-Despite-Major-CVT-Problems

 

NISSAN SYLPHY CLUB: CAR PROBLEMS
Let me share with you all issues I faced after used Nissan Sylphy for ~2 months….
http://z10.invisionfree.com/SylphyForumMalaysia/index.php?showtopic=406

——

Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS AND WHY YOU:

DON’T BUY NISSAN

BUY THE COMPETITION

February 7, 2012

Nissan Legal & Executive Email List

Updates to contacts:

Here is the link to the Nissan Executive Bios

 

Nissan Legal Counsel

Andrew Tavi
Vice President
Legal and Government Affairs, and General Counsel
Nissan North America Inc
1 Nissan Way
Franklin, TN  37067
Phone: (615) 725-2252
Fax: (615) 967-3856
e-Mail: andrew.tavi@nissan-usa.com
Michigan Licensed: 11/23/1998

 

Assistant

Tammy Sheets
Executive Specialist to Mark Kaczynski & Andrew Tavi
+1 615 725 8102 – Office
+1 972 607 7859 – eFax
tammy.sheets@nissan-usa.com
sheetst@nmac.com

———–

Email List for Executives and Consumer Affairs

Here’s a quick email list for Executives and Consumer Affairs.  I haven’t confirmed all the Executive emails, but I should be able to in the next couple of days and will update this list with all their titles, and a couple of their assistants are below (Tammy Sheets and Vicki Sosa). A few of them have a different ending because @nissan-usa.com does not work for the CEO and a couple other top dogs, and so far @nissan.usa.com has not been returned from emails I sent.  So if you are having the same problems as me with your Nissan, you may want to start by sending a mass email to all of these:

Executives

carlos.ghosn@nissan.usa.com (got returned, also @nissan-usa.com was returned, so if you know it, please email in)
Toshiyuki.Shiga@nissan.usa.com (got returned, also @nissan-usa.com was returned, so if you know it, please email in)
Shiro.Nakamura@nissan.usa.com (got returned, also @nissan-usa.com was returned, so if you know it, please email in)
Catherine.Perez@nissan-usa.com
nathaniel.mason@nissan-usa.com
william.krueger@nissan-usa.com
albert.castignetti@nissan-usa.com
mitch.davis@nissan-usa.com
andrew.tavi@nissan-usa.com
tammy.sheets@nissan-usa.com
sheetst@nmac.com
carla.bailo@nissan-usa.com
scott.becker@nissan-usa.com
brian.carolin@nissan-usa.com
jon.brancheau@nissan-usa.com
vicki.sosa@nissan-usa.com
jett.johns@nissan-usa.com
pierre.loing@nissan-usa.com
kevin.martin@nissan-usa.com
dave.mazur@nissan-usa.com
mark.swenson@nissan-usa.com
brad.thacker@nissan-usa.com

 

Consumer Affairs/arbitration

melissa.ortiz@nissan-usa.com
anna.naraeva@nissan-usa.com
mary.baumgartner@nissan-usa.com
melody.benedict@nissan-usa.com
Kisha.Benedict@nissan-usa.com

——

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. TREATS THEIR CAR OWNERS AND WHY YOU:

DON’T BUY NISSAN

BUY THE COMPETITION

February 4, 2012

Contacts Updated

I updated some contact info for Bradley Thacker and Anna Naraeva – I found their Facebook pages where you can message them, and Bradley’s picture below from Nissan’s website – boy he has a nice smile, he looks so friendly, I just can’t imagine why he hasn’t contacted me back yet, seeing I’ve directly emailed him and facebooked him and he’s in charge of “Total Customer Satisfaction” and Nissan is “a company interested in winning lifetime customers.”  Bradley, I am far from a totally satisfied customer.

I also found out who handled my case in the arbitration department last week and her Facebook page where she can be messaged.  These are all now on the contacts page.

Listed in order of importance:

Bradley D. Thacker
Vice President, Total Customer Satisfaction Nissan Americas
Email: brad.thacker@nissan-usa.com
Facebook: http://www.facebook.com/brad.thacker

Brad Thacker is vice president, Total Customer Satisfaction (TCS) for Nissan Americas. He is responsible for ensuring complete satisfaction among Nissan and Infiniti owners across the Americas region, which includes Canada, the U.S., Mexico, Brazil, and 37 additional markets in Latin America and the Caribbean. His responsibilities also include Nissan’s Product Safety department. Despite this, Nissan Consumer Affairs refuses to give out his phone number saying it’s “internal information.”

Melissa Ortiz
Nissan Arbitration
melissa.ortiz@nissan-usa.com (unverified)
Facebook: http://www.facebook.com/profile.php?id=8811388

Melvyn Lemus (Service Manager, Universal City Nissan) left me a message last week saying he had received a phone call from Melissa Ortiz. I can then assume she was the person in Nissan’s Arbitration department who was handing my case. I can then assume that the email above is her email (I have not tried to email her though, so it’s unverified at this point).

Anna Naraeva
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
Phone: 615-725-7376
Fax: 615-967-2559
Email:anna.naraeva@nissan-usa.com
Facebook: http://www.facebook.com/people/Anna-Naraeva/1646221651

February 4, 2012

Information for all car owners

I received this information yesterday from a source (which I may be able to reveal at a later date).  While I cannot verify the accuracy of this information (#1 and #2), trust me, my source is a good one.  Here is information for all car owners (my comments are in brackets):

1. All the dealerships do is try to get you through the warranty period, trying to charge you for what they can, but will replace parts under warranty whether they believe they will fix your car or not to try to get you out the door so you will put more miles on your car so that it gets “out of warranty.”  They are not there to help you, to try and fix your car properly or to aid you.   Some dealerships will go so far as to not give you a repair order so that you don’t have detailed records.

[This definitely applies to my case seeing that none of the fixes ever fixed my car.  Luckily since I work for lawyers myself, I keep very detailed records, it’s a “habit” of mine, and I would advise all car owners to do the same.  Whenever you speak to anyone at a car company (or any business for that matter nowadays whether it be your cell phone company or bank or student loan), whether it be the manufacturer or a dealership, get their full name (ask them to spell it out for you), any type of rep ID or extension #, and all their contact information including phone number, email and fax.

Sometimes the manufacturer will not give out their email as they don’t want to put things in writing and don’t want to make it easy for you to contact them, because they know that creates a legal paper trail. But usually if you can get just one person’s email, then you will know how the company does their emails.  For instance with Nissan, it’s firstname.lastname@nissan-usa.com for all the people in Consumer Affairs.  Now with the Nissan executives, it gets a little tricky  because they switch it up because they don’t want to be contacted.  And with Sage Auto who owns Universal City Nissan and Auto Nation who owns Power Nissan, there is no method to their emails.  With Sage Auto, the Service Manager is firstnamelastinitial@sageauto.com but another service advisor is firstname.lastname@sageauto.com.  With Auto Nation, the Service Manager is lastnamefirstinitial@autonation.com but then the Assistant Service manager is lastnamefirstinitial6@autonation.com (now I believe this means there are 6 people with that name, but it makes it difficult to guess that if you don’t know that).

For the VP in charge of Total Customer Satisfaction, Brad Thacker’s email is: brad.thacker@nissan-usa.com.  However Carlos Ghosen, CEO, is not carlos.ghosen@nissan-usa.com.  I know this because I’ve sent emails to Mr. Ghosen and they have been returned undeliverable and I have sent emails to Mr. Thacker and they have not been returned.  Therefore Mr. Thacker has received my emails and I believe that is legal proof.  I have also emailed other Nissan executives and they too have been returned, and I’ve tried both @nissan-usa.com and nissanusa.com.  Here is Mr. Thacker’s Facebook page by the way: http://www.facebook.com/brad.thacker

In my opinion, any company that does this, that hides contact information from the public in order so they cannot be contacted is shady.  Because if they ran a business on the up and up, there should be no problem with contacting the upper management if you are unhappy with what lower management does for you, and the upper management should be more than happy to talk to you.  Any business should be in the business of servicing its customers.   Nissan of course is not.

Anna Naraeva refused to give me her supervisor’s name saying it’s “internal information” and refused to give me Brad Thacker’s phone number saying again it’s “internal information.”  Why would the VP of Total Customer Satisfaction of Nissan not want to make his phone number available to Nissan Owners?  I am a Nissan owner and I am far from a “totally satisfied customer,” so why won’t Ms. Naraeva allow me to contact Mr. Thacker?  Luckily I’m more intelligent than Ms. Naraeva and found Mr. Thacker’s email through a quick search.  So now this just makes Ms. Naraeva and Nissan’s policies as a whole look bad and makes it seem like their business is shady and that Nissan does not care about their customers.]

2.  Even if your car is currently out of warranty, if you’ve made a request in the past for them to buy it back you may have a case.

[Make sure to make a request for buyback in writing as soon as possible, as soon as you may suspect your car is not fixable.  Do your best to get confirmation of receipt of your request, and then get in writing their answer, demand it, demand it be emailed to you or faxed.]

3. Even if you sell your car, you may still be able to go after the manufacturer for a cash settlement for all your troubles.  On March 2, 2011, precedent in CA was set in the case Martinez v. Kia Motors America, Inc

[From research I just did, Kia tried to appeal and depublish the case, but the court would not allow it, therefore the case is now ” binding legal authority.”]

4. If you have a lemon car, in an effort to get a car company to buyback or settle on your lemon, go park on a public street near the dealership and make some big signs saying your car is a lemon.  You can even print out a handout that lists all the times your car was serviced to give out to potential buyers.  Try to do this on a holiday weekend when they are having a big sale.  The dealership will hate you and may call the police, but the police can’t do anything as long as you are on public property and you are not blocking any entrance to the dealership.  If you do this enough, the dealership may help with the manufacturer in persuading them to offer a settlement, in order to get you to go away.

[Make sure to research your local laws before doing this, as I am not a lawyer and I do not know what protest laws are.  This was simply a suggestion by a source who knows car owners who have done this.  I have not tried this yet.  So it’s very important to know your local laws, possibly even call the nearest police station to the dealership and ask them, and don’t blame me if you get arrested – this is simply advice from a source, use at your own discretion.]

February 3, 2012

Universal City Nissan sends me spam email to lease new car

I find this so humorous seeing that my car is sitting at Universal City Nissan right now and Nissan Corporation is refusing to let Mel Lemus, Service Manager, touch my car after it’s broken down 19 times due to the same/similar electrical idling/shut down problems.

Here is the email I just received:

———- Forwarded message ———-
From: amaleki@ucn.dealerspace.com <amaleki@ucn.dealerspace.com>
Date: Fri, Feb 3, 2012 at 3:17 AM
Subject: Universal City Nissan spring lease loyalty program

Share with your friends Facebook Share


Universal City Nissan is excited to announce the Nissan Spring Lease Loyalty Payment Waiver Program!

Eligible Lessees will receive one or more of the following:

  • Up to $4000 in Lease Bonus Cash on eligible models. ***
  • A waiver of up to four (4) remaining payments due on the eligible NMAC lease. **
  • A waiver of the $395 disposition fee on the eligible leased vehicle. **
  • A waiver of up to $500 in excessive wear and use charges. **

Also any current Nissan Lessee coming off-lease and leasing an eligible model through NMAC is entitled to the incentives detailed below. ***

2011/2012 Nissan Versa Hatch $500
2012 Nissan Sentra $500
2012 Nissan Altima Sedan $1000
2012 Nissan Altima Coupe $500
2011/2012 Nissan Maxima $1000
2012 Nissan 370Z $1000
2012 Nissan Frontier $500
2011/2012 Nissan Titan $4000
2011/2012 Nissan Xterra $3000
2011/2012 Nissan Pathfinder $2500
2011/2012 Nissan Armada $2000
2011/2012 Nissan Juke $500
2011/2012 Nissan Cube $500
2011/2012 Nissan Rogue $1000
2011/2012 Nissan Murano $2000
2011/2012 Nissan Quest $2000

The above Lease Bonus Cash can be combined with the waiver of up to (4) payments.

**Current NMAC lessees (excluding GT-R) with a scheduled maturity date between March 1st, 2012 and June 1st, 2012 will qualify when they purchase or lease a 2011/2012 new Nissan through NMAC.

***Lease Loyalty Cash is only when leasing any 2011/2012 new Nissan with NMAC.

You must contact our Internet/Fleet Department at (866) 612-9413 to set up an appointment and to receive your special pricing and gift.

This offer is for a limited time and is on a first come first served basis so act now!

Andy Maleki
Internet Director
866-612-9413
andy@sageauto.com

Universal City Nissan | 3550 Cahuenga Blvd. West | Los Angeles | CA | 90068

Disclaimer: #1 refers to the all-time Nissan sales leader in the United States (i.e., Source: 2008 Nissan North America).

Please reply to this message with a subject line of ‘UNSUBSCRIBE’ to stop receiving mass emails. Universal City Nissan 3550 Cahuenga Blvd W Los Angeles, CA 90068

—————————
And here is my response:
—————————

Date: Fri, Feb 3, 2012 at 3:25 AM
Subject: Re: Universal City Nissan spring lease loyalty program
To: amaleki@ucn.dealerspace.com

ARE YOU F’ING KIDDING ME?  I would have thought by now you would have removed me from your email list.  Please unsubscribe.

My Nissan Sentra is sitting at Universal City Nissan right now, broken down for the 19th time due to the same idling/shut down problem and Nissan Corp. is refusing to let Mel Lemus touch my car.

You think I would ever buy a Nissan again after the way Nissan Corp is treating me???????

See all the updates on my website:  http://www.dontbuynissan.com and if you can help me in any way it would be much appreciated.

February 2, 2012


Brad Thacker, VP, Total Customer Satisfaction – please contact me

Dear Mr. Thacker,

I have contacted you through email and Facebook today.  Can you please contact me back.  I need to speak with you urgently – this email here that was sent to you at your email (brad.thacker@nissan-usa.com) sums up why:

———- Forwarded message ———-
From: Dontbuy Nissan <dontbuynissansentra@gmail.com>
Date: Thu, Feb 2, 2012 at 6:36 PM
Subject: URGENT: Nissan’s Corp.’s letter & conversations with Mel Lemus and Mike Barbee
To: “Naraeva, Anna (EXTERNAL)” <anna.naraeva@nissan-usa.com>, melvynl@sageauto.com, Louis.Barbee@dca.ca.gov, brad.thacker@nissan-usa.com
Cc: “Baumgartner, Mary” <mary.baumgartner@nissan-usa.com>, “Benedict, Melody (EXTERNAL)” <melody.benedict@nissan-usa.com>, kisha.benedict@nissan-usa.com, “Bolter, John” <BolterJ@autonation.com>, garciam6@autonation.com

To all:
I am in receipt of Anna’s letter from Nissan Corp..  I am very confused after several conversations today with Mel Lemus (Universal City Nissan) and Mike Barbee (Bureau of Auto Affairs) and with the letter on several points:

1) In a conversation I had at 5:20pm with Mel (both of us on our cell phones), Mel told me that Nissan Corporate is not allowing Universal City Nissan to touch my car, and that “Anna [Naraeva] is telling me that if we take in your car, I have to give you a receipt, if I give you a receipt, I directly make Nissan Corp responsible.”  This is in direct contradiction to what the attached letter says, “you are welcome to take your vehicle to a Nissan dealership to get your vehicle repaired with genuine Nissan parts and by Nissan certified technicians at your expense.”

Mel told me at around 7:06am this morning that if I towed in my car, he would offer a free diagnostic.  So that is between me and Universal City Nissan.  Now I had my car towed in based on that information, and around 3:38pm today I find out my car has sat at Universal City Nissan all day long and nothing has been done because Nissan Corp. will not allow Mel to even diagnose my car.  I would not have towed it in there if I had known that.

2)   In a conversation I had with Mike Barbee, he told me he was under the impression Universal City Nissan was denying me service based on what he said Mel told him, that Mel’s Manager told Mel he could not touch my car.  This is a very important point for me, and to include in the file for the Bureau of Auto Repairs – is Nissan Corp. denying me service or is Universal City Nissan denying me service?

In the same 5:20pm conversation with Mel, Mel cleared this up and told me, “Since Nissan Corp. is not allowing Universal City Nissan to even look at the car, Billy Joe Haynes, my Manager, is not allowing me to inspect the car without giving you a receipt, because that receipt would provided a 1 yr/12k mile warranty which indirectly makes Nissan Corp liable for the parts, and we have to refuse service because Nissan Corp. will not back us up on anything we do.” So in essence, Mel is saying Nissan Corp. is refusing to let University City Nissan touch or diagnose my car.  And Mel wants to.  Again, this makes no sense due to the line I quoted above from Nissan Corp’s letter to me.

3) Pursuant to the mention above of the 1 yr/12k mi warranty, Mel and I discussed that I currently have a 1 yr/12 mi warranty with Power Nissan from my service on 12/21/11 when I brought it in and they performed an Idle Air Control Volume Relearn.  He said if I had brought it into Universal City Nissan on 12/21/11, then Universal City would honor that 1 yr/12mi warranty now, today.  So why won’t Power Nissan – or since it is a “Nissan warranty” why can’t Universal City Nissan honor that warranty.  According to Mel, my car indeed is currently under warranty, the 1 yr/12 mi warranty that expires 12/21/12.  And I have spoken with Regional Specialists in the past that told me the 1 yr/12 mi warranty is transferrable to another dealership (I believe it was David Larush who told me this).  So why can’t Universal City Nissan honor the 1 yr/12 mi warranty?

4) During my conversation at 5:25am PST this morning with Anna, after discussing that Nissan Corp is refusing to buyback the car, Anna said something to the effect of “you can try to get Universal City Nissan to buy it back.”  This comment upset Mel, and according to Mel, in his conversation with Anna, she denied saying that.  Well I retort that Anna absolutely said something along those lines, because I would never come up with the idea that a dealership should buy back a car when I believe that it is a manufacturer defect.  If it’s a manufacturer defect, it’s the manufacturer’s responsibility.  Therefore I would not have come up with that idea myself or say it – therefore Anna definitely said something along those lines to me and we discussed it for several minutes as I remember questioning her like, “really, I can ask Universal City Nissan to buy it back when they are the dealer?”

I feel like I am in an episode of The Twilight Zone.  My car has now been sitting for two days broken and nothing has been done with it.  I’m going to have to take the bus to get to work tomorrow, which is about a 2 hr ride with a transfer.

According to Mel Lemus, Universal City Nissan wants to help me out, and I absolutely truly appreciate this, but Nissan Corp. is “not allowing” Universal City Nissan to even diagnose my car.  I do not understand the contradiction of the denial letter which states I can bring my car into any dealership, but Nissan Corp. is not allowing Universal City Nissan to diagnose my car, which they want to do.

Can someone please help me?

February 2, 2012

Heather Peters wins $9,867 in small claims court against Honda!

Just received an email that reports Heather Peters won $9,867 against American Honda Motor Corp. in CA.  Here is the judgment:  http://library.constantcontact.com/download/get/file/1109003465307-13/judgment.pdf  (I have not had a chance to review the judgement).

This is good news for Nissan Sentra owners who want to sue Nissan Motor Corp. (Gardena, CA) in small claims court for manufacturer defects on the Sentra, warranty issues, or other repair issues with their Sentras that continue to break down.

February 2, 2012

Thank you for the previous fixes Nissan Corporate

Just got off the phone with Anna Naraeva.  Again she reiterated Nissan Consumer Affairs/Corporate is unwilling to do anymore at this point after my car has broken down for the 19th time, shutting off many times yesterday while idling.  Anna said the arbitration department and those at corporate were upset that I never mentioned on my website all the times Nissan offered their assistance to me.  She either said or implied that is the reason Nissan Corporate is reneging on their offer, as well as Power Nissan, on the free diagnostic that Anna offered to me on January 12, 2012 when Power Nissan was giving my car back after 2 weeks with no fixes because they couldn’t duplicate the idling/shut down problem (note they let the car sit at the dealership for at least a week before anyone drove it to test it).

So I am saying it now: THANK YOU NISSAN CORPORATE for all the times you offered your assistance to me in the past.  I appreciate the 3 Electronic Throttle Bodies, 2 Electronic Control Units, and 4 times (I paid $165 for one of them) that you reset the Idle Air Control Volume.

However, all of these fixes that you offered your assistance to help with did not fix the defect of my car shutting down at idle, which I brought my car in for and paid $916 to Nissan to fix, as well as hundreds to an independent mechanic who is a Nissan Tech Specialist, which I think proves this idling problem is a manufacturer defect.  What is the point of fixing a car if the fix does not remedy the defect?  What is the assistance that you offered worth if after 4 years my car is still experiencing the exact same problem as it did both in 2008 and 2009, when the ECU that you replaced was still under the Federal EPA Emissions warranty of 8 yr/80k miles, and in 2005 with the original owner at 29,000+ miles when the car was still under the manufacturer’s 3 yr/36k mile bumper to bumper warranty?

Therefore I thank you for your previous help, but still request your assistance in buying back my car, as I can no longer deal with having such an unreliable car.

Whomever facilitates the buyback of my car from Nissan, I promise I will write positively about and make the hero of this long drawn out story.  So far, Melvyn Lemus, Service Manager at Universal City Nissan (who I previously mentioned in my Helpful Reps of Nissan post), and Mike Barbee at the Bureau of Automotive Repairs have been very receptive to helping and I truly appreciate all the work they have done so far.  I also want to give a shout out to Mike Garcia at Power Nissan (who I also previously mentioned in my Helpful Reps of Nissan post) for trying to help – I believe initially he really wanted to help and did provide a loaner for two weeks which was absolutely helpful.  Unfortunately, the result of bringing my car into Power Nissan twice is that nothing was accomplished as my car is still shutting off on me at idle.  But I still thank you Mike G., for trying to help.