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March 28, 2012

More websites that report inaccuracy on Carfax Reports

So it’s not just me who has discovered inaccuracy on Carfax reports.  Here are a few more websites who have uncovered the same:

Consumer Affairs —  CARFAX: Not Always All the Facts

“CARFAX Cost Seller Thousands…Consumers we interviewed also say CARFAX refused to honor its much touted buyback guarantee….When I tried to get CARFAX to honor its buyback guarantee, no one there would get back to me,” she says. “CARFAX wouldn’t even acknowledge my claim… Nationally recognized consumer attorney Bernard Brown, who specializes in car fraud cases, says CARFAX’s guarantee is ‘utterly worthless except to mislead the public.’

‘I think CARFAX represents a greater harm to used car buyers than all the odometer fraud and flood-damaged vehicles out there,’ says John Adams, president of Auto P.I. Used Car Inspections in Austin, Texas….Adams says consumers shouldn’t waste their money on a CARFAX report.

Chris Basso, media relations manager, says…’If we identify a record that needs to be corrected, we’ll correct it.'”

[Well I’m going to reach out to Chris Basso’s Facebook page here: http://www.facebook.com/CARFAXChris and see if he cares to comment on why Carfax refused to update that report on my former car with legitimate dealership invoices and why Universal City Nissan is not one of their trusted sources.]

Consumer Affairs: Carfax Inaccuracies

What To Do When The CarFax Report Is Wrong

Pissed Consumer: Carfax reports inaccurate cost me $2,500 on trade

Pissed Consumer: CARFAX NOT WORTH THE MONEY

Pissed Consumer: Carfax failed to reveal a prior accident on my report

A Vehicle History Report is Not a Pre-Purchase Inspection: Seven problems with a Carfax (or any Vehicle History report)

 

 

See all my other articles on the inaccuracy of both Carfax and AutoCheck (an Experian company) here:

https://dontbuynissan.wordpress.com/category/carfax-autocheck-experian/

 

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Changing the world one post at a time


March 14, 2012

Carfax sends me a survey

Carfax sends me a survey for my “recent data correction request” wherein I contacted them to update the report on the car I used to own–2002 Nissan Sentra SE-R VIN#: 3N1AB51A92L727519 (abbrev. VIN #: 3N1AB51A92L)–and they refused to do so, because I am not one of their “trusted sources.”  So somehow Universal City Nissan, where I had this car into 12 times, is not either.  So if that dealership is not a “trusted source” then how can any Carfax report be trusted as being accurate?  So why pay the $34.99 to Carfax since you can’t trust the information you are getting, since they won’t accept legitimate information from former owners who are just trying to protect a potential buyer?

——————–

From: CARFAX <carfax@carfaxconsumer.net>
Date: Wed, Mar 14, 2012 at 5:01 AM
Subject: Give Us Your Feedback
CARFAX would like feedback on your recent data correction request. It will only take two minutes of your time. All answers are kept strictly confidential and findings are used to better enhance the products we offer to you. This brief survey is strictly for research purposes. No one will try to sell you anything as a result of your participation.

Click here to begin the survey.

Thank you,

Tracey Holupka

CARFAX Market Research Manager

CARFAX, Inc.

CARFAX does not intentionally send unsolicited email and respects your right to receive only information that is of interest to you. Please click here if you do not wish to receive future promotional mailings from CARFAX. Your request will be processed within 48 hours.

Have questions for CARFAX? Please visit our Online Help Center at http://www.carfax.com/help

Please do not reply to this automated email.

CARFAX Inc.

5860 Trinity Parkway, Suite 600

Centreville, VA 20120

http://www.carfax.com/help

——————–

And here are my answers:

——————–

1. Prior to this issue, had you previously contacted Carfax with a different data correction request?

Yes

No X

I don’t recall

2. Thinking about your most recent Carfax Data Correction Request, how satisfied were you with each of the following areas?

The time it took after I submitted my request to initially hear back from Carfax – Completely Satisfied 

The quality of explanation I received regarding the resolution of my issue – Completely Dissatisfied

The time it took to resolve/close my request – Completely Dissatisfied

The quality of the overall customer service I received – Completely Dissatisfied

3. Was your Data Correction Request resolved?

Yes

No X

I don’t recall

4.What explanation was given as to why your issue could not be resolved?

Carfax refused to use my accurate and truthful dealership invoices. More can be found here: https://dontbuynissan.wordpress.com/2012/03/07/carfax-continues-to-refuse-to-update-the-report-on-this-sentra/

https://dontbuynissan.wordpress.com/2012/03/05/the-carfax-report/

5. How satisfied were you with the explanation given as to why your issue couldn’t be resolved?

Completely Satisfied

Satisfied

Neutral

Dissatisfied

Completely Dissatisfied X

6. Overall, how well did the Carfax Data Correction Process meet your expectations?

Exceeded my expectations

Met my expectations

Neutral

Didn’t meet my expectations

Disappointed me completely X

7.What else could have happened to make the Carfax data correction request process better?

CARFAX COULD HAVE ACTUALLY UPDATED THE CARFAX REPORT to protect the next potential buyer of my car, which is what I thought the entire purpose of Carfax was. It baffles me that you refuse to accept dealership invoices from a proven previous owner of a car, and that your “sources” do not include the dealership I had my previous car into 12 times. That mean no Carfax report can be trusted.

8. How satisfied are you with Carfax overall?

5 – Very Satisfied

4

3

2

1 – Not at all Satisfied X

March 8, 2012

Like Carfax, AutoCheck (Experian) also refuses to update their report

Here is my email correspondence with AutoCheck (a part of Experian) regarding requesting them to update their report on my former 2002 Nissan Sentra SE-R VIN#: 3N1AB51A92L727519 (abbrev. VIN #: 3N1AB51A92L):
—————–
From: Experian Automotive Customer Support <customersupport@experian.com>
Date: Wed, Mar 7, 2012
Subject: RE: AutoCheck Inquiry to update report on 2002 Nissan Sentra

Hello,

Thank you for the information, but unfortunately we are only able to add data from our sources to the report.  This is to verify each record before adjusting the AutoCheck report.

Thank You,

Valerie

Customer Support AutoCheck

cid:image003.png@01CBF45F.DD8D5A50

 

—————
Date: Wed, Mar 7, 2012
Subject: Re: AutoCheck Inquiry to update report on 2002 Nissan Sentra
To: Experian Automotive Customer Support <customersupport@experian.com>

Dear Valerie,
I am trying to help AutoCheck as a company to have an accurate report in order to ensure a potential buyer has all the information on this car before buying it.  I can prove I was the owner during the time period of the invoices.  You could accept my invoices and then do your own due diligence, whatever that may be, to verify each record, but these are true and accurate services that should be updated to the AutoCheck report ASAP.

I’m dumbfounded by the fact that so far both CarFax and AutoCheck are unwilling to update their reports to make them accurate, because the entire purpose of your companies and your reports is to ensure consumers have accurate information before purchasing a used car.

I have already posted a blog entry on Carfax: https://dontbuynissan.wordpress.com/2012/03/05/the-carfax-report/

Do you wish me to post one as well on AutoCheck, saying that like Carfax, you cannot trust AutoCheck reports either because even when a previous owner contacts them with true and accurate services, AutoCheck refuses to update the information?  How come AutoCheck doesn’t have the 12 services documented in their report on this car from Universal City Nissan?  And since they don’t, how can any consumer trust an AutoCheck report because any report could be missing tons of services just like mine is, which in turn means, all AutoCheck reports have the potential to be inaccurate therefore consumers should not pay any money whatsoever to order these reports, because what’s the point if they’re not accurate.

Since you are owned by Experian, you can check my Credit Score and Credit Report with Experian – as of 2/14/12 I got my Experian Credit Score from one of my banks which told me it was 783.  The purpose of me telling you this is that I am a trustworthy individual who always pays my bills on time, and I am simply trying to provide AutoCheck with accurate and truthful information, trying to be a good citizen here in order to ensure a potential buyer of my former car that was into 3 different Nissan dealerships 18 times for the same/similar idling shut down problems which I believe still exist with the car has that information so they can make an informed decision as to whether or not to purchase it.

I request that my case be escalated to your supervisor – I would like to speak with a supervisor or manager at AutoCheck.  Thank you.

———————–
From: Experian Automotive Customer Support <customersupport@experian.com>
Date: Thu, Mar 8, 2012 at 7:36 AM
Subject: RE: AutoCheck Inquiry to update report on 2002 Nissan Sentra

Hello,

I do appreciate the effort, but we are not able to add data to the AutoCheck unless it is from our secure resources.

Thank You,

Valerie

Customer Support AutoCheck

cid:image003.png@01CBF45F.DD8D5A50

———————————-

Once again, like Carfax, Valerie at AutoCheck, owned by Experian, the credit report bureau, both refuses to update their report on this car and make it accurate and she refuses to provide me with her superior’s contact information.  It just baffles me that Universal City Nissan is not one of their “sources” and that they refuse to even look into this issue and try to get the information.  AutoCheck just doesn’t care to have a accurate and updated report on cars.

I know I will never trust an AutoCheck report or a Carfax report in the future again.  Because if AutoCheck and Carfax refuse to update their reports with truthful and accurate information from a former owner, and if they don’t have the 12 services from Universal City Nissan on the report for this car, then how can we trust that any of their reports are up to date and accurate?

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Changing the world one post at a time

March 7, 2012

Carfax continues to refuse to update the report on this Sentra

Here’s a string of emails between myself and Mary Otto, Resolution Manager of Carfax, today regarding my former 2002 Nissan Sentra, VIN#: 3N1AB51A92L727519 (abbrev. VIN #: 3N1AB51A92L):

——————-
Date: Wed, Mar 7, 2012
Subject: Re: consumer data correction inquiry [Incident: 120229-000438]
To: CARFAX Product Support <consumerresearch@carfax.com>

Dear Ms. Otto,
I just reviewed the Carfax you sent me and once again, it is not only not updated and accurate, but there is WRONG INFORMATION on it.

On 1/4/12 and 1/13/12 I know for a fact that my car was NOT serviced at Power Nissan Torrance with phone number 310-370-7401 because I just called that number and that is to Power Nissan Gardena.  My car was serviced at Power Nissan of South Bay which is in Hawthorne, and their main number is 310-536-4000.  I have provided you with Power Nissan of South Bay invoices that prove this.  This is misleading information for a consumer who may want to perform their due diligence on this car and speak to the dealership who serviced it.

In addition, it was Power Nissan of South Bay who “bought-back” this car from me on 2/18/12 and as of earlier this week and last week they were listing it for sale on their website, so I believe that the services on 2/23/12, 2/24/12 and 2/29/12 were performed at Power Nissan of South Bay as well, NOT Power Nissan of Torrance – these are two separate “Power Nissan” dealerships.  Therefore this proves that where you are pulling your information from has the wrong information, therefore how can a consumer trust anything from Carfax if you are unwilling to update your information even when I send you proof that it is wrong.

In addition, once again, none of the 12 services from Universal City Nissan have been updated on this Carfax.

I demand to speak to you supervisor since you have refused once again to update this Carfax accordingly and make accurate and true information available to a potential buyer.  Thank you.

—————–
From: CARFAX Product Support <consumerresearch@carfax.com>
Date: Wed, Mar 7, 2012
Subject: RE: consumer data correction inquiry [Incident: 120229-000438]

Below is CARFAX’s response to your recent inquiry.

 Subject
RE: consumer data correction inquiry
 Discussion Thread
 Response Via Email (Mary) 03/07/2012
Good afternoon,I have submitted this VIN in for research to straighten out the dealership locations on the CARFAX Report. Sometimes dealer names display incorrectly if there is more than one dealership owned by the same dealer group, which seems to be the case in this situation.As for the Universal City Nissan service records, again, I am unable to add these to the CARFAX Report. All data that appears on our report is supplied by public and private data sources who are under contract with CARFAX to supply such data. If the information is not displayed that is because they are not a data provider to CARFAX and therefore, I am unable to add these records to the report.Furthermore, you are no longer the owner of the vehicle and I cannot accept your documents to add additional records to the CARFAX Report.

Thank you,

Mary Otto
Resolution Manager
CARFAX, Inc.

———

As you see, Mary Otto, Resolution Manager of Carfax, continues to refuse to update the report with the Universal City Nissan invoices and refuses to put me in contact with her supervisor.  This means how can you, as a consumer, trust any Carfax report whatsoever if they do not pull information from certain dealerships, and then refuses to take accurate information when a concerned former owner contacts them?

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Changing the world one post at a time

March 5, 2012

The Carfax Report on my former car is not up-to-date and Carfax refuses to update it

As reported previously, Power Nissan “bought back” the 2002 Nissan Sentra, VIN#: 3N1AB51A92L727519 (abbrev. VIN #: 3N1AB51A92L) I previously owned.  I am so happy that car is out of my life.

I noticed that Power Nissan currently has the car available for sale on their website here: http://powernissansouthbay.net/Hawthorne/For-Sale/Used/Nissan/Sentra/2002-SE-R-Silver-Car/7629386/

I also noticed that the free Carfax report available at that link is not up-to-date.  So in an effort to be a good citizen and try to help out both Carfax, which I “believed” was a good company, and to help make sure a potential buyer has up-to-date accurate information, I contacted Carfax and emailed them my 18 dealership service records from Universal City Nissan, Santa Monica Nissan and Power Nissan, for them to update the Carfax report.  Mary Otto, Resolution Manager of Carfax, Inc., emailed me back refusing to do so because “Currently CARFAX policy states that data from consumers is not accepted….This is specifically for ‘data correction’. This is here for current vehicle owners to disputing information that is already listed on the CARFAX Report.”

When I explained to Ms. Otto that I was the owner of the car up until 2/18/12 and that I am asking in this instance, since I owned the car for 4 years and had multiple problems that I believe still may exist with this car, that she accept the dealership invoices and she refused again, and refused to provide the information for her supervisor or any upper management at Carfax.

Here is the current Carfax Report on the Sentra SE-R I previously owned, which is available for free on Power Nissan’s website:

CARFAX Vehicle History Report on 3N1AB51A92L727519

As you will see there are NO services listed from Universal City Nissan, which is the dealership I had this car into 12 times between 2009-2011, who replaced 3 Electronic Throttle Bodies and  2 Electronic Control Units in addition to other services to try and fix the idling/shut down problem with this Sentra SE-R, yet none of these show up on the Carfax report for this car.

So this raises the questions: how can Carfax reports be trusted if Carfax refuses to accept legitimate dealership invoices to update the Carfax?  If the Carfax report on my previous car was very inaccurate because Carfax did not pull any data from Universal City Nissan, and if Carfax did not pull data from them, a legitimate Nissan dealership where I had my car into 12 times, then how can a consumer trust any Carfax report because how many other Carfax reports are inaccurate because Carfax does not pull from certain dealerships and refuses to update when a legitimate previous owner contacts Carfax with legitimate dealership invoices?

Just for the record, I have no problem with Power Nissan reselling this car, I have no problem with Power Nissan making a profit over what they bought it back from me at.  What I do have a problem with is Power Nissan selling a car that is dangerous, that still has the idling/shut down problem, to a consumer without telling them.

The day they bought back my car, I had a conversation with the Service Manager of Power Nissan and told him that it took about 500 miles of driving after the 12/21/11 service at Power Nissan before the car shut down while idling and I brought it back to them on 12/31/11.  And after they gave me back the car on 1/14/12 it took another approximately 500 miles before it shut down again on 1/31/12.  The Service Manager said he would probably drive the car himself, with the snapshot machine connected, even home if he had to, in order to duplicate the problem in order to fix it correctly.

If you look at the current Carfax report, only 3 miles have been put on the car between buying it from me on 2/18/12 at 78,990 miles and the last service reported on the Carfax on 2/29/12 at 78,993 miles.  I do not believe this car was tested enough to determine the problem and fix it. If Power Nissan wishes to retort this, then by all means contact me.

I am simply trying to be a good citizen here.  I would never want anyone to go through what I have gone through with this Nissan Sentra SE-R.  Therefore if the Carfax is up-to-date, then at least there’s the chance a potential buyer will be intelligent enough to pull the Carfax themselves or to look at it for free on Power Nissan’s website, so that they can have the information regarding all 18 Services on this car in order for them to make an intelligent decision on whether or not to buy the car.

And I just cannot understand why Carfax would refuse to update the report on this car, why Carfax refuses to ensure accurate information on their own Carfax report, and why Mary Otto, Resolution Manager, refuses to give me contact information for her supervisor or any upper management, when I am solely trying to help out Carfax.