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March 12, 2013

Murano Drivers Side Seat Breaks – TSB’s But Nissan Fails To Issue Recall

Here’s another reason not to buy Nissan and how they don’t stand behind their product.  A 2006 Nissan Murano owner just wrote in about her driver’s seat breaking while driving.  The frame needs to be replaced, which is a costly repair, owners reporting dealers quoting upwards of $900-$1,000.

I did some online research and found this is a common problem with many Murano owners posting online complaints.  And Nissan fails to issue a recall, although according to a posting by davemunyan at the forum at nissanmurano.org, here are the Technical Service Bulletins (TSB) Nissan issued on the problem:

TSB# 05043
Date of Bulletin: Mar 29, 2007
Summary: DRIVERS SEAT NOISE AND/OR ROCKS BACK AND FORTH. *SC UPDATED 04-06-07. *KB

TSB# 05095
Date of Bulletin: Oct 15, 2003
Summary: DRIVER’S SEAT ROCKING/SQUEAKING. *TT

This was the same as my car, there were at least three TSB’s on my Sentra.  A TSB is issued by the manufacturer when they know there is a problem, and the TSB is to help the dealers fix the problem.  But for whatever reason, read costs, Nissan does not care about their customers enough to issue a recall.

davemunyan also reports the dealer originally quoted him $900 for the fix and he got them to repair it for $300.  Another poster, MCowher, says he got Nissan Corp. to do a “Goodwill Repair” and fix it for free (much better than the $948 he was originally quoted).

Here is a Youtube video on how to repair yourself: http://www.youtube.com/watch?v=ViOSqIrrLRY (Disclaimer: I do not condone this nor do I have any knowledge to it’s effectiveness).

The National Highway Traffic Safety Administration opened an investigation on this problem in 2008 on the 2005 Murano, but closed it in 2009 because according to them, the risk while driving could not be demonstrated. Here is the full report:

NHTSA Action Number: N/A NHTSA Recall Campaign Number:
PE08065 N/A
Make: NISSAN Model: MURANO
Manufacturer : NISSAN NORTH AMERICA, INC.
Year : 2005
Component :
SEATS

Date Investigation Opened : November 18, 2008
Date Investigation Closed : July 2, 2009
Summary:
THIS INVESTIGATION CONCERNS STRUCTURAL FAILURE OF THE ANCHOR/BRACKET ON THE LEFT REAR SIDE OF THE DRIVER’S SEAT. THE CONCERN IS THAT SUCH FAILURES MAY ALTER THE DRIVER’S SEATED POSITION SO AS TO REDUCE EFFECTIVENESS OF THE OCCUPANT PROTECTION SYSTEM OR POTENTIALLY COMPROMISE VEHICLE CONTROL. FAILURE OF THE SUBJECT ANCHOR BRACKET RESULTS FROM METAL FATIGUE AND CAUSES REARWARD TILTING OF THE DRIVER’S SEAT. THESE FAILURES USUALLY OCCUR DURING DRIVER INGRESS BUT MAY ALSO OCCUR WHILE THE VEHICLE IS BEING OPERATED. THE SAFETY RELATED CONCERNS DURING ACTUAL VEHICLE USE WERE NOT VALIDATED BY THIS INVESTIGATION. WHILE THE NUMBER OF COMPLAINTS OF THIS PROBLEM IS RELATIVELY HIGH, ONLY THREE VERY MINOR, UNDOCUMENTED INJURIES WERE REPORTED. THE REPORTED INJURIES OCCURRED DURING DRIVER INGRESS, NOT WHILE THE VEHICLE WAS IN MOTION. INVESTIGATION DISCLOSED THAT THE APPARENT RISK OF COMPROMISE TO VEHICLE CONTROL HAS NOT BEEN DEMONSTRATED. INVESTIGATION ALSO DISCLOSED THAT THE APPARENT RISK OF COLLAPSE OF THE DRIVER’S SEAT BACK HAS NOT BEEN DEMONSTRATED A SAFETY RELATED DEFECT TREND WAS NOT IDENTIFIED AND THIS INVESTIGATION HAS BEEN CLOSED.

Here’s some of the research showing this is a big problem with the Nissan Murano:

2006 Murano:
http://www.justanswer.com/nissan/4lp9i-2006-murano-driver-s-seat-snapped-rocking-a-recall-will-not.html

http://www.nissanmurano.org/forums/82-1st-gen-2003-2007/16393-driver-seat-broke.html

2005 Murano:
http://www.nissanmurano.org/forums/66-problems/10406-more-drivers-seat-problems.html
http://www.nissanmurano.org/forums/66-problems/2744-seat-track-replacement-3.html
http://www.nissanmurano.org/forums/66-problems/14617-drivers-seat-cheap-repair.html – has a picture of where to weld it to fix it
http://forums.nicoclub.com/2005-murano-seat-lifter-rail-broke-t470215.html

2004 Murano:
http://www.nissanmurano.org/forums/66-problems/1548-drivers-seat.html

——-
Remember, this is why you:

DON’T BUY NISSAN

BUY THE COMPETITION

——

Changing the world one post at a time. Dedicated to providing current Nissan owners with information to help them, and to all consumers to provide research in order to help them learn that you: Don’t Buy Nissan, Buy the Competition.

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS.

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August 19, 2012

NHTSA opens investigation on transmission/radiator problems with the Frontier: received 512 complaints on Frontier, Pathfinder and Xterra

Here’s some info for all of you who have written in about your Pathfinders, and those with Frontiers and Xterras.  A reminder to all Nissan owners, file a complaint with the NHTSA (National Highway Traffic Safety Administration) as when they have enough complaints, they will open an investigation.

————————————-

Report Date : August 19, 2012 at 09:19 AM
NHTSA Action Number : DP12004
NHTSA Action Number : DP12004 NHTSA Recall Campaign Number : N/A
Vehicle Make / Model: Model Year(s):
     NISSAN / FRONTIER 2005-2010
     NISSAN / PATHFINDER 2005-2010
     NISSAN / XTERRA 2005-2010
Manufacturer(s) :
Nissan North America, Inc.
Component(s) :
POWER TRAIN
POWER TRAIN:AUTOMATIC TRANSMISSION
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date Investigation Opened : June 11, 2012
Date Investigation Closed : Open
Summary:
 ODI received a petition requesting investigation of transmission damage attributed to contamination by engine coolant. The source of the contamination is a cracked ATF line that runs through an engine coolant chamber in the radiator. ODI has received (512) five-hundred-twelve consumer complaints between August 2005 to May 2012 regarding transmission problems. A copy of the petition will be placed in the public file. ODI will review its content and related field data to assess whether a safety defect investigation is warranted. Referenced VOQs are listed on a separate page.

http://www-odi.nhtsa.dot.gov/cars/problems/defect/results.cfm?action_number=DP12004&SearchType=QuickSearch&summary=true

Documents from NHTSA

Petition for Defect Investigation INBC-DP12004-51566

ODI Resume INOA-DP12004-9949

————————————-

So when you check the box to request research, the below info comes up… so it looks like there is indeed an investigation that was opened on the Frontier June 11, 2012.

————————————-

NHTSA Action Number : DP12004

Make: NISSAN;   Model: FRONTIER
NHTSA Action Number : DP12004
Date Investigation Opened: June 11, 2012
Date Investigation Closed: Open

————————————-

The fact that Nissan won’t admit to these problems and issue a recall to Nissan owners, and is forcing owners into a class action lawsuit is disgusting and shows you the kind of company Nissan is.

Read:

Nissan Class Actions and other unsatisfied Nissan Owners

CLASS ACTION LAWSUIT AGAINST NISSAN RELATING TO RADIATOR AND TRANSMISSION DEFECTS IN CERTAIN VEHICLES

 

This is why you:

DON’T BUY NISSAN

BUY THE COMPETITION

——

Changing the world one post at a time.  Dedicated to providing current Nissan owners with information to help them, and to all consumers to provide research in order to help them learn that you: Don’t Buy Nissan, Buy the Competition.

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS.

July 21, 2012

To anyone thinking of buying a Nissan, here are my thoughts

A friend of mine told me she was happy with her 1998 Nissan Sentra and she would consider buying another one.  Firstly, if you had a great experience with your Nissan, then I am truly happy for you, because I would never wish my four year nightmare of owning a Nissan Sentra on anyone.  Here is my response though to anyone who has had a positive experience with a Nissan or anyone considering buying a Nissan:

“Just FYI, here’s my Nissan blog, just in case you’re still considering buying another Nissan Sentra.  I’m happy you had a great experience with your ’98 Sentra, as I would never wish my four year nightmare of owing an ’02 Sentra on anyone.  However, from my research, many others had problems with Sentras in the 2000’s.

DON’T BUY NISSAN: BUY THE COMPETITION
http://www.dontbuynissan.com/

Posts that may interest you:

Nissan Class Actions and other unsatisfied Nissan Owners
https://dontbuynissan.wordpress.com/2012/02/10/nissan-class-actions-and-other-unsatisfied-nissan-owners/
-check out the section on this post “More complaints from Nissan owners / Nissan Sentra” to see complaints on Sentras
-many more complaints here: http://www.consumeraffairs.com/automotive/nissan_sentra.html

More Sentra complaints on Consumer Affairs website
https://dontbuynissan.wordpress.com/2012/01/29/more-sentra-complaints-on-consumer-affairs-website/

Information for all car owners

https://dontbuynissan.wordpress.com/2012/02/04/information-for-all-car-owners/

Hence, I would highly advise against another Nissan Sentra or any Nissan ever, as I believe the Sentra’s in the 2000’s were shoddily built, and Nissan Corporation does not back up their product or warranties.  So if you buy another Sentra and you have any problems at all, you’re going to have a tough time getting Nissan to stand behind it or their warranty or to get a dealership to fix it properly, and why would you want any of that hassle.

I found Technical Service Bulletins, which are known issues and fixes written up by Nissan Corporation, and the dealership refused to look at these, and Nissan Corp. refused to acknowledge these or acknowledge that the “shut down” problem with my Sentra was a known issue, when the TSB’s proved that it was.  Nissan is a horrible horrible company that does not care at all about their customers or repeat business and their reps outright lie to you constantly.   Nissan may have been different back in the 90’s, but that is not the case today.

Anyhow, that’s my two cents.  Hope it helps.”

This is why you:

DON’T BUY NISSAN

BUY THE COMPETITION

——

Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS.

May 9, 2012

Honda loses PR war over fighting Civic Hybrid owner & false advertising

I don’t know about you, but Heather Peters fight with Honda over her Civic Hybrid has really soured me on Honda as a company.  Peters discovered that her Honda Civic Hybrid was not getting the mileage Honda advertised after a software update recall from Honda.  This is no small difference either, we’re talking about a difference of about 20 MPG here.  This makes the extra $6,000-$7,000 Honda buyers pay for a Hybrid Civic, as compared to a regular Civic, in order to get Hybrid mileage they advertise and spend less on gas, virtually worthless — there is no point in paying extra for a Hybrid.

I know I’ll never in my lifetime trust Honda now in regards to their Hybrid cars.  And really this has soured me overall on Honda as a company.  In full disclosure, I know two very happy Honda Fit owners (neither are hybrids though).  I personally am a very happy Toyota Corolla owner, since I got rid of my Nissan Sentra SE-R, my four-year nightmare of a car, and so far Toyota as a company has been great, and I feel very secure that I made a sound investment in my Corolla.

Through my ordeal with Nissan, I learned how horrible some of these car manufacturers are – Nissan North America, Inc.  is by far the worse corporation I’ve ever dealt with in my life because of all the lies they tell, because I found evidence (Technical Service Bulletins) that the issue with my car was a known issue, and even after I presented them with the TSB’s, Nissan continued to stonewall me and even hired a lawyer who offered me nothing worthy and was not interested in really fixing the situation (it was finally a General Manager at Power Nissan of South Bay, a dealership which is a separate business from the manufacturer, who finally bought back my Sentra).

Honda seems to be on the level of Nissan though with the way they fought Heather Peters case and with the lies Honda continued to tell.  Even after a court found in her favor, instead of just owning up to the false advertisement, Honda decided to appeal and get their big corporate attorneys to beat Peters on some complex federal regulations.

Kudos to you Honda for beating Peters on the appeal and saving that whopping $9,867.19.  Now me and many others will never buy a Honda ever in our lifetime because we can no longer trust Honda as a company and manufacturer of quality cars. You surely won the battle against Peters, but you lost the PR war and many future sales.  All this over $9,867.19 – now I’m no business major but that doesn’t seem like smart math to me.

Here is Heather Peters press release today:

banner 8 and a halfhttp://www.dontsettlewithhonda.org/

Honda Wins Small Claims Battle,

Loses Public Relations War

United States, California, Los Angeles, May 8, 2012 – Last February a small-claims court in California ordered Honda to pay Civic Hybrid owner Heather Peters $9,867.19 for falsely advertising 50 MPG city and highway. Instead of owning up to its mistake, Honda hired a national law firm with more than 800 lawyers to appeal her win. Lawyers are not allowed in small claims court in California, but they are allowed on appeal where losses are re-tried in their entirety.

After three days of testimony on Honda’s appeal, Honda’s dream team of lawyers, led by Roy Brisbois, founding partner of Lewis, Brisbois, Bisgaard and Smith LLP, convinced Superior Court Judge Dudley W. Gray, II to overturn Peters’ victory. Honda cited reams of complex federal regulations that it claimed required advertising of fuel economy numbers that the EPA itself had determined were inflated. Peters’ reaction to the ruling was:

“It’s a sad day when regulations designed to protect consumers are used against them. I’m certain that the EPA and FTC never intended to shield Honda from liability for advertising claims that a court of law determined to be false.”

A 178-page EPA report of 2006 found that hybrids in general have a greater sensitivity to operating conditions than conventional vehicles. The report states that hybrids “can either take full advantage of the hybrid technology or essentially nullify it” and found that the EPA testing methods overstated city fuel economy of the Honda Civic Hybrid by 85% when compared to the onroad testing of Consumer Reports.  Click here to read full report – www.epa.gov/fueleconomy/420d06002.pdf

Nevertheless, Judge Gray found that Honda complied with EPA and FTC regulations. Peters does not fault Judge Gray for applying a poorly-crafted consumer regulatory scheme beyond his control, but she is urging the FTC and EPA to revisit the regulations to better protect consumers.

Regardless of Honda’s victory in this small claims appeal, it has suffered an enormous public relations loss. The Peters case was widely publicized in over 1,000 news stories globally which have given a great deal of negative publicity to the automotive giant. Peters says:

“Of course I’m disappointed, but I’m still glad that I raised awareness that Honda is no longer the great brand that it used to be.  They used to go the extra mile in customer service, now the go the extra mile fighting customers in court. I guess the moral of the story is buyer beware – especially of Honda!

The court decision is now final as California’s small claims court rules do not allow for further appeals.  Click here to read the Court’s ruling – Honda Final Decision

A recent settlement of class action litigation regarding the same claims raised by Peters may help other Civic Hybrid owners collect a nominal cash award and coupons towards future Honda or Acura purchases.  Peters urges anyone who owned or leased a 2003-2009 Civic Hybrid to read about their rights at www.hchsettlement.com.  1,705 people who opted out of the class action settlement may possibly be able to opt back in.  The Settlement Administrator is available to answer questions about the terms of the settlement and about the possibility of opting back in.  Call 877-465-4797 and press “9” to skip the recordings and speak to a human.

February 15, 2012

Change.org Petitions against Nissan

Check out this New York Times article on Change.org: After Recess: Change the World and the power of these petitions to change the world.  I just signed these Change.org petitions against Nissan:

Give payment relief to buyers of 2005 Nissan Xterra’s

Nissan USA: Help Owners of Muranos with Dangerous Design Defects

Nissan Motor Company: Do a recall on Radiators and Transmissions 2005-07 Pathfinder

I may be starting my own soon.

 
——

Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.

THIS IS THE THE TRUTH ABOUT NISSAN AND HOW NISSAN CORP. AND THE DEALERSHIPS TREAT THEIR CAR OWNERS AND WHY YOU:

DON’T BUY NISSAN

BUY THE COMPETITION

February 4, 2012

Contacts Updated

I updated some contact info for Bradley Thacker and Anna Naraeva – I found their Facebook pages where you can message them, and Bradley’s picture below from Nissan’s website – boy he has a nice smile, he looks so friendly, I just can’t imagine why he hasn’t contacted me back yet, seeing I’ve directly emailed him and facebooked him and he’s in charge of “Total Customer Satisfaction” and Nissan is “a company interested in winning lifetime customers.”  Bradley, I am far from a totally satisfied customer.

I also found out who handled my case in the arbitration department last week and her Facebook page where she can be messaged.  These are all now on the contacts page.

Listed in order of importance:

Bradley D. Thacker
Vice President, Total Customer Satisfaction Nissan Americas
Email: brad.thacker@nissan-usa.com
Facebook: http://www.facebook.com/brad.thacker

Brad Thacker is vice president, Total Customer Satisfaction (TCS) for Nissan Americas. He is responsible for ensuring complete satisfaction among Nissan and Infiniti owners across the Americas region, which includes Canada, the U.S., Mexico, Brazil, and 37 additional markets in Latin America and the Caribbean. His responsibilities also include Nissan’s Product Safety department. Despite this, Nissan Consumer Affairs refuses to give out his phone number saying it’s “internal information.”

Melissa Ortiz
Nissan Arbitration
melissa.ortiz@nissan-usa.com (unverified)
Facebook: http://www.facebook.com/profile.php?id=8811388

Melvyn Lemus (Service Manager, Universal City Nissan) left me a message last week saying he had received a phone call from Melissa Ortiz. I can then assume she was the person in Nissan’s Arbitration department who was handing my case. I can then assume that the email above is her email (I have not tried to email her though, so it’s unverified at this point).

Anna Naraeva
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
Phone: 615-725-7376
Fax: 615-967-2559
Email:anna.naraeva@nissan-usa.com
Facebook: http://www.facebook.com/people/Anna-Naraeva/1646221651

February 2, 2012

Thank you for the previous fixes Nissan Corporate

Just got off the phone with Anna Naraeva.  Again she reiterated Nissan Consumer Affairs/Corporate is unwilling to do anymore at this point after my car has broken down for the 19th time, shutting off many times yesterday while idling.  Anna said the arbitration department and those at corporate were upset that I never mentioned on my website all the times Nissan offered their assistance to me.  She either said or implied that is the reason Nissan Corporate is reneging on their offer, as well as Power Nissan, on the free diagnostic that Anna offered to me on January 12, 2012 when Power Nissan was giving my car back after 2 weeks with no fixes because they couldn’t duplicate the idling/shut down problem (note they let the car sit at the dealership for at least a week before anyone drove it to test it).

So I am saying it now: THANK YOU NISSAN CORPORATE for all the times you offered your assistance to me in the past.  I appreciate the 3 Electronic Throttle Bodies, 2 Electronic Control Units, and 4 times (I paid $165 for one of them) that you reset the Idle Air Control Volume.

However, all of these fixes that you offered your assistance to help with did not fix the defect of my car shutting down at idle, which I brought my car in for and paid $916 to Nissan to fix, as well as hundreds to an independent mechanic who is a Nissan Tech Specialist, which I think proves this idling problem is a manufacturer defect.  What is the point of fixing a car if the fix does not remedy the defect?  What is the assistance that you offered worth if after 4 years my car is still experiencing the exact same problem as it did both in 2008 and 2009, when the ECU that you replaced was still under the Federal EPA Emissions warranty of 8 yr/80k miles, and in 2005 with the original owner at 29,000+ miles when the car was still under the manufacturer’s 3 yr/36k mile bumper to bumper warranty?

Therefore I thank you for your previous help, but still request your assistance in buying back my car, as I can no longer deal with having such an unreliable car.

Whomever facilitates the buyback of my car from Nissan, I promise I will write positively about and make the hero of this long drawn out story.  So far, Melvyn Lemus, Service Manager at Universal City Nissan (who I previously mentioned in my Helpful Reps of Nissan post), and Mike Barbee at the Bureau of Automotive Repairs have been very receptive to helping and I truly appreciate all the work they have done so far.  I also want to give a shout out to Mike Garcia at Power Nissan (who I also previously mentioned in my Helpful Reps of Nissan post) for trying to help – I believe initially he really wanted to help and did provide a loaner for two weeks which was absolutely helpful.  Unfortunately, the result of bringing my car into Power Nissan twice is that nothing was accomplished as my car is still shutting off on me at idle.  But I still thank you Mike G., for trying to help.

January 31, 2012

“Nissan is not in a position to repurchase your vehicle”…

Nissan Consumer Affairs responded to me today.  Here it is:

——————-
From: Naraeva, Anna (EXTERNAL) <Anna.Naraeva@nissan-usa.com>
Date: Tue, Jan 31, 2012 at 7:40 AM
Subject: RE: Please email decision
To: Dontbuy Nissan <dontbuynissansentra@gmail.com>
Cc: “Benedict, Melody (EXTERNAL)” <Melody.Benedict@nissan-usa.com>, “Baumgartner, Mary” <Mary.Baumgartner@nissan-usa.com>

We sincerely appreciate you taking the time to contact Nissan regarding your situation. As a company interested in winning lifelong customers, Nissan apologizes for any inconvenience you may have experienced.

Nissan carefully considered your request during a review of all available facts pertaining to your situation. Unfortunately, Nissan is not in the position to repurchase your vehicle at this time.
 
Thank you again for contacting us.
 
Sincerely,
 
Nissan Division

Anna Naraeva
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
anna.naraeva@nissan-usa.com
Phone: 615-725-7376
Fax:  615-967-2559

———————

Firstly, there are just no words for the hilarity and irony of the comment “As a company interested in winning lifelong customers, Nissan apologizes for any inconvenience you may have experienced.” Of course, the inconvenience is due to the fact of a design defect in the car due to Nissan’s faulty workmanship and there are even Technical Service Bulletins proving the idling/shut down problem with my car is a known problem.

And wow, I don’t know about you, but I would truly question the financial stability of a company that is “not in the position to repurchase your vehicle at this time.” They are not saying they won’t do it due to making the decision not to, Nissan is saying they are not financially capable of doing so. Just one more reason you:

DON’T BUY NISSAN

January 28, 2012

Contacts section updated with Nissan Consumer Affairs contacts

I wanted to make it easy for others to contact Nissan Consumer Affairs if you are experiencing the same problems over and over again like me. These will stay in the contact tab above, and here they are as well:

Nissan Corporate/Consumer Affairs Contacts:

If you are having problems with your Nissan, below are some contacts I’ve been dealing with over the past 4 years in Consumer Affairs at the Corporate office in TN. If you call in with a problem they should open a file each time, so you want to make sure to get that file number for your records to prove you’ve opened a case with Nissan Corporate. Take very detailed notes of everything they say, because I’ve been lied to numerous times by representatives of Nissan (discussed here: Trust and Accountability) so if your case ever goes to court, or even to put together a detailed file like mine, detailed notes including date and time you spoke to people help create a legal record.

Anna Naraeva
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
anna.naraeva@nissan-usa.com
Phone: 615-725-7376
Fax: 615-967-2559

Mary Baumgartner
Senior Manager
Customer Support
mary.baumgartner@nissan-usa.com
Phone: 615-725-7255
Fax: 615-967-2090

Melody Benedict
Consumer Affairs
Phone: 615-725-7514
melody.benedict@nissan-usa.com

Kisha.Benedict
Consumer Affairs
Phone: 615-725-7668
Fax: 615-267-7940
Kisha.Benedict@nissan-usa.com


Disclaimer: I am not a lawyer and I do not offer legal advice; any advice or suggestions should be researched by you and decisions made based on your own research.

January 13, 2012

NOT ACCEPTABLE: Power Nissan is just giving my car back with no fixes

Once again, this is best summed up in the emails sent to Nissan, below.  I have also requested to speak to Bill Krueger, Senior Vice President, Total Customer Satisfaction, due to my dissatisfaction with this outcome – I am far from a totally satisfied customer seeing my car is in the 3rd Nissan dealership for the 18th time and Nissan’s stance, according to Anna, is that we’ve helped you all we’re going to.  Anna – Nissan has never fixed the car properly, so how does that help me if my car continues to break down on me?

——————
Date: Fri, Jan 13, 2012
Subject: URGENT: Attn: Anna & Bill Krueger
To: melody.benedict@nissan-usa.com, “Baumgartner, Mary” <mary.baumgartner@nissan-usa.com>
Cc: “Garcia, Mike” <garciam6@autonation.com>

Dear Anna,
If Nissan is unwilling to properly fix my car for the 18th time and unwilling to loan out the snapshot machine, I want to speak to Bill Krueger, Senior Vice President, Total Customer Satisfaction (or whomever has the title now).

I do not accept your statement that Nissan has helped me in the past and will no longer, because nothing that Nissan did actually ever fixed my car.  IT BROKE DOWN 18 TIMES IN 4 YEARS due to the same electrical problems.  Nissan never fixed it correctly and even Mike Garcia said he believed that Universal City Nissan “took me for a ride” that all they did was throw parts at the car.

Please send me Mr. Krueger’s phone number so I can call him today.

——————-
Date: Fri, Jan 13, 2012
Subject: Not acceptable
To: “Garcia, Mike” <garciam6@autonation.com>
Cc: melody.benedict@nissan-usa.com, “Baumgartner, Mary” <mary.baumgartner@nissan-usa.com>

Mike,
Just spoke with Anna.  I’m very upset with this outcome.  I do not accept that I have to continue driving this car when it could breakdown at any moment, and that you will not loan out the snapshot machine. I do not accept that you have the TSB’s that describe this problem but refuse to apply them or as Anna said will charge me for that. I’m also upset John never gave me a call from Power Nissan.

So what do you propose in going forward?  What happens when it breaks down again, for the 19th time?  If I bring it into Power Nissan, can you have them hook up the machine right away (however once the car is warm it usually doesn’t do shut off)?  Will you provide a loaner again if needed (won’t take advantage if I don’t need it; i.e. if on a Saturday for instance)?

At your request I’ll return the loaner since you are giving me no choice.  As I explained to Anna, I can bring it back tonight and be there around 8pm, or first thing tomorrow morning (tomorrow morning is easiest for me but if you must have it back tonight, I will, unfortunately as explained below I cannot get off work early to return any earlier).

I want to put you all on legal notice since you are giving me my car back after it’s been into the dealership for the 18th time for the same/similar electrical problems that if it breaks down on me in traffic and I am harmed or anyone else, that you will be held liable.  When I come to pick up the car, I would also like Joe’s full name, as well as Pedro’s like I requested before and you said you would get for me, and  I would like everything documented that was done with my car.  And I would like John’s full name with the documentation as well, as well as the owner of Power Nissan.  I would also like Anna to provide the owner of Universal City Nissan and the owner of Santa Monica Nissan (even though they are closed, who was the last owner).

I have a phone call scheduled with Anna today.  I hope something will change by then.  I hope you will at least test it a few more times.  Thank you.