March 8, 2012

Like Carfax, AutoCheck (Experian) also refuses to update their report

Here is my email correspondence with AutoCheck (a part of Experian) regarding requesting them to update their report on my former 2002 Nissan Sentra SE-R VIN#: 3N1AB51A92L727519 (abbrev. VIN #: 3N1AB51A92L):
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From: Experian Automotive Customer Support <customersupport@experian.com>
Date: Wed, Mar 7, 2012
Subject: RE: AutoCheck Inquiry to update report on 2002 Nissan Sentra

Hello,

Thank you for the information, but unfortunately we are only able to add data from our sources to the report.  This is to verify each record before adjusting the AutoCheck report.

Thank You,

Valerie

Customer Support AutoCheck

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Date: Wed, Mar 7, 2012
Subject: Re: AutoCheck Inquiry to update report on 2002 Nissan Sentra
To: Experian Automotive Customer Support <customersupport@experian.com>

Dear Valerie,
I am trying to help AutoCheck as a company to have an accurate report in order to ensure a potential buyer has all the information on this car before buying it.  I can prove I was the owner during the time period of the invoices.  You could accept my invoices and then do your own due diligence, whatever that may be, to verify each record, but these are true and accurate services that should be updated to the AutoCheck report ASAP.

I’m dumbfounded by the fact that so far both CarFax and AutoCheck are unwilling to update their reports to make them accurate, because the entire purpose of your companies and your reports is to ensure consumers have accurate information before purchasing a used car.

I have already posted a blog entry on Carfax: https://dontbuynissan.wordpress.com/2012/03/05/the-carfax-report/

Do you wish me to post one as well on AutoCheck, saying that like Carfax, you cannot trust AutoCheck reports either because even when a previous owner contacts them with true and accurate services, AutoCheck refuses to update the information?  How come AutoCheck doesn’t have the 12 services documented in their report on this car from Universal City Nissan?  And since they don’t, how can any consumer trust an AutoCheck report because any report could be missing tons of services just like mine is, which in turn means, all AutoCheck reports have the potential to be inaccurate therefore consumers should not pay any money whatsoever to order these reports, because what’s the point if they’re not accurate.

Since you are owned by Experian, you can check my Credit Score and Credit Report with Experian – as of 2/14/12 I got my Experian Credit Score from one of my banks which told me it was 783.  The purpose of me telling you this is that I am a trustworthy individual who always pays my bills on time, and I am simply trying to provide AutoCheck with accurate and truthful information, trying to be a good citizen here in order to ensure a potential buyer of my former car that was into 3 different Nissan dealerships 18 times for the same/similar idling shut down problems which I believe still exist with the car has that information so they can make an informed decision as to whether or not to purchase it.

I request that my case be escalated to your supervisor – I would like to speak with a supervisor or manager at AutoCheck.  Thank you.

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From: Experian Automotive Customer Support <customersupport@experian.com>
Date: Thu, Mar 8, 2012 at 7:36 AM
Subject: RE: AutoCheck Inquiry to update report on 2002 Nissan Sentra

Hello,

I do appreciate the effort, but we are not able to add data to the AutoCheck unless it is from our secure resources.

Thank You,

Valerie

Customer Support AutoCheck

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Once again, like Carfax, Valerie at AutoCheck, owned by Experian, the credit report bureau, both refuses to update their report on this car and make it accurate and she refuses to provide me with her superior’s contact information.  It just baffles me that Universal City Nissan is not one of their “sources” and that they refuse to even look into this issue and try to get the information.  AutoCheck just doesn’t care to have a accurate and updated report on cars.

I know I will never trust an AutoCheck report or a Carfax report in the future again.  Because if AutoCheck and Carfax refuse to update their reports with truthful and accurate information from a former owner, and if they don’t have the 12 services from Universal City Nissan on the report for this car, then how can we trust that any of their reports are up to date and accurate?

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Changing the world one post at a time

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