March 7, 2012

Carfax continues to refuse to update the report on this Sentra

Here’s a string of emails between myself and Mary Otto, Resolution Manager of Carfax, today regarding my former 2002 Nissan Sentra, VIN#: 3N1AB51A92L727519 (abbrev. VIN #: 3N1AB51A92L):

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Date: Wed, Mar 7, 2012
Subject: Re: consumer data correction inquiry [Incident: 120229-000438]
To: CARFAX Product Support <consumerresearch@carfax.com>

Dear Ms. Otto,
I just reviewed the Carfax you sent me and once again, it is not only not updated and accurate, but there is WRONG INFORMATION on it.

On 1/4/12 and 1/13/12 I know for a fact that my car was NOT serviced at Power Nissan Torrance with phone number 310-370-7401 because I just called that number and that is to Power Nissan Gardena.  My car was serviced at Power Nissan of South Bay which is in Hawthorne, and their main number is 310-536-4000.  I have provided you with Power Nissan of South Bay invoices that prove this.  This is misleading information for a consumer who may want to perform their due diligence on this car and speak to the dealership who serviced it.

In addition, it was Power Nissan of South Bay who “bought-back” this car from me on 2/18/12 and as of earlier this week and last week they were listing it for sale on their website, so I believe that the services on 2/23/12, 2/24/12 and 2/29/12 were performed at Power Nissan of South Bay as well, NOT Power Nissan of Torrance – these are two separate “Power Nissan” dealerships.  Therefore this proves that where you are pulling your information from has the wrong information, therefore how can a consumer trust anything from Carfax if you are unwilling to update your information even when I send you proof that it is wrong.

In addition, once again, none of the 12 services from Universal City Nissan have been updated on this Carfax.

I demand to speak to you supervisor since you have refused once again to update this Carfax accordingly and make accurate and true information available to a potential buyer.  Thank you.

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From: CARFAX Product Support <consumerresearch@carfax.com>
Date: Wed, Mar 7, 2012
Subject: RE: consumer data correction inquiry [Incident: 120229-000438]

Below is CARFAX’s response to your recent inquiry.

 Subject
RE: consumer data correction inquiry
 Discussion Thread
 Response Via Email (Mary) 03/07/2012
Good afternoon,I have submitted this VIN in for research to straighten out the dealership locations on the CARFAX Report. Sometimes dealer names display incorrectly if there is more than one dealership owned by the same dealer group, which seems to be the case in this situation.As for the Universal City Nissan service records, again, I am unable to add these to the CARFAX Report. All data that appears on our report is supplied by public and private data sources who are under contract with CARFAX to supply such data. If the information is not displayed that is because they are not a data provider to CARFAX and therefore, I am unable to add these records to the report.Furthermore, you are no longer the owner of the vehicle and I cannot accept your documents to add additional records to the CARFAX Report.

Thank you,

Mary Otto
Resolution Manager
CARFAX, Inc.

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As you see, Mary Otto, Resolution Manager of Carfax, continues to refuse to update the report with the Universal City Nissan invoices and refuses to put me in contact with her supervisor.  This means how can you, as a consumer, trust any Carfax report whatsoever if they do not pull information from certain dealerships, and then refuses to take accurate information when a concerned former owner contacts them?

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