February 15, 2012

Universal City Nissan lied to the Better Business Bureau

I reviewed my complaint with the Better Business Bureau filed 12/03/10 against Universal City Nissan and they outright lied to the BBB in their response.  In their response, Universal City Nissan wrote, I have “never been charged for any work done at Universal City Nissan.” This is absolutely untrue as I have paid Universal City Nissan $751 to fix my car in January 2009 and their fixes never fixed the idling/shut down problem or the SESL light that continued to come on.

I also find it amusing that Universal City Nissan says I can “call NISSAN the factory if he feels the vehicle is defective and they can open a claim, which in turn they will send a FACTORY technician out to our dealership to check vehicle. NISSAN the factory can then make the determination of what the vehicle needs or deem it to be unrepairable” because I have done exactly that. I have opened 8 files with Nissan Corp., the mechanics at Universal City Nissan have been on the phone with Nissan’s Tech line, and Nissan has sent out a DTS, and still my Sentra shuts off while idling after all of that, AND STILL Nissan refuses to offer a settlement to buyback my Sentra.

Here is the full BBB complaint along with Universal City Nissan’s response:


Complaint ID: 98570675

Complaint Details:

Universal City Nissan, Inc.
3550 West Cahuenga Blvd
Los Angeles, CA 90068-1304
Contact: Vasquez, Albert
Phone:(818) 769-8100

Complaint Description – Posted 12/3/2010 11:17:56 AM

Problem # /Date/Problem/Solution #1 1/31/08/Service Engine Soon (SES) Light/Recall R0712 – Reprogram ECM (update of the software). Evap Leak (#1), Resecure fuel cap #2 8/23/08/SES/Idle Air Control Reset (#1): Performed Idle Air Relearn, Reset ECM set idle, Adjust Idle Control Valve. $165 #3 1/9/09/Car won’t start/Codes P0605, Po183, P2128, P1229, P0122. Replace ECM unit (#1) due to pulling too many codes // Main harness pin test, repair fuel pump wire in main harness, $449.00 #4 1/28/09/SES / Code P0455 Evap gross leak (#2). Repair Fuel lines, replace “O” Ring, $302.00. #5 6/6/09/SES, stalls on highway/Code P1456 Evap very small leak (#3), recurred gas cap. #6 7/12/09/SES, no power/Code PO233, replace Throttle Chamber (#1) #7 7/21/09 / SES / Code P1456 Evap small leak (#4), replaced vent control valve #8 7/28/09 / Car shuts off in traffic / Performed air idle learn (#2) #9 12/2/09 / Car shifting hard / Santa Monica Nissan determines there is no communication between the sensor and the ECM (computer), which means it’s an electrical problem, and they want to do a pin test for $575 #10 12/7/09 / SES / Replaced Throttle Assembly (#2) #11 12/24/09 / SES / replace radiator #12 4/24/10 / SES / Diagnostics showed TP Sensor, performed Idle Control Learn Volume (#3) #13 5/12/10 / SES, car stalls / Replace Throttle Body Sensor (#3) #14 11/6/10 / SES / Repaired Ground Wire at ECM #15 11/16/10 / car shuts off in traffic / replace ECM, charge $111.50 for car rental

Complaint Summary

Over the past 3 years, I’ve had my car into Nissan 15 times for service. They have yet to fix it. Every few weeks to 7 months I have to bring it back.

Resolution Sought

I want Nissan to recall the car and exchange for a similar car in return.

Company’s Response

Company’s Initial Response – Posted 01/18/2011
Although vehicle was not purchased through Universal City Nissan, we have made an effort on our end to repair vehicle. [He] has never been charged for any work done at Universal City Nissan because it has all been taken care of by the warranty he has on vehicle. He has taken it to Santa Monica Nissan for work on certain problems that had arisen with the vehicle and may have been charged at that dealership. We understand [him] and would like to help. He can call NISSAN the factory if he feels the vehicle is defective and they can open a claim, which in turn they will send a FACTORY technician out to our dealership to check vehicle. NISSAN the factory can then make the determination of what the vehicle needs or deem it to be unrepairable.
Initial Response Summary
Vehicle has been repaired and covered under factory warranty.

Consumer’s Rebuttal

Consumer’s Rebuttal – Posted 01/19/2011
Universal City Nissan (UCN), in addition to NISSAN Corporate, continue with their lies and total disregard for my case.I was charged $449 on 1/9/09, & on 1/28 another $302 by UCN, both times for wires, I have the receipts to prove it. The next 13 times they covered under warranty after much argument, yet continued to not fix my car properly. My car has been out of service 76 days in 3 years. It’s had 3 throttle bodies and 2 ECMs and a Certified Nissan Tech has told me there is no way these parts could have gone bad in this amount of time–that it is due to incompetent mechanics not spending the time to find the real problem, which is most likely wires and/or the main harness.I have opened three files with NISSAN:6543356, 6671333N, 6989291, and they have yet to send out a FACTORY technician even after I requested it. UCN knows this because I have given Juan Beccera (Service Manager) my long document with all my correspondence. On 12/2/10, David Larush, Regional Specialist under file # 6989291 offered me a 100,000 mile/7yr warranty and then reneged on it after realizing the 7 years had already passed, even though it clearly stated my car was a 2002 in the 15 invoices I sent him.

Company’s Final Response
Company’s Final Response – None Posted




Changing the world one post at a time

My aim is to give a truthful, accurate account of the four year nightmare of owning my Nissan Sentra and the stress, exhaustion, and anger I experienced dealing with Nissan Corp. and the three dealerships. If anyone I mention here or elsewhere on my blog wishes to email me with any comments on anything I say, or wishes to contradict or challenge anything I say, I will be more than happy to review any comments, to post your comments and then comment on them myself, or remove anything that I find out to be inaccurate.