January 31, 2012

“Nissan is not in a position to repurchase your vehicle”…

Nissan Consumer Affairs responded to me today.  Here it is:

——————-
From: Naraeva, Anna (EXTERNAL) <Anna.Naraeva@nissan-usa.com>
Date: Tue, Jan 31, 2012 at 7:40 AM
Subject: RE: Please email decision
To: Dontbuy Nissan <dontbuynissansentra@gmail.com>
Cc: “Benedict, Melody (EXTERNAL)” <Melody.Benedict@nissan-usa.com>, “Baumgartner, Mary” <Mary.Baumgartner@nissan-usa.com>

We sincerely appreciate you taking the time to contact Nissan regarding your situation. As a company interested in winning lifelong customers, Nissan apologizes for any inconvenience you may have experienced.

Nissan carefully considered your request during a review of all available facts pertaining to your situation. Unfortunately, Nissan is not in the position to repurchase your vehicle at this time.
 
Thank you again for contacting us.
 
Sincerely,
 
Nissan Division

Anna Naraeva
Nissan North America, Inc.
Escalation Team Supervisor, Consumer Affairs
anna.naraeva@nissan-usa.com
Phone: 615-725-7376
Fax:  615-967-2559

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Firstly, there are just no words for the hilarity and irony of the comment “As a company interested in winning lifelong customers, Nissan apologizes for any inconvenience you may have experienced.” Of course, the inconvenience is due to the fact of a design defect in the car due to Nissan’s faulty workmanship and there are even Technical Service Bulletins proving the idling/shut down problem with my car is a known problem.

And wow, I don’t know about you, but I would truly question the financial stability of a company that is “not in the position to repurchase your vehicle at this time.” They are not saying they won’t do it due to making the decision not to, Nissan is saying they are not financially capable of doing so. Just one more reason you:

DON’T BUY NISSAN

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